Opportunity at
BoschSenior Manager- Quality Management
Bosch Service Solutions is seeking a Senior Manager for Quality Management to build and lead a brand-new Quality Management function in Bengaluru. Operating within a division…
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About This Role
Bosch Service Solutions is seeking a Senior Manager for Quality Management to build and lead a brand-new Quality Management function in Bengaluru. Operating within a division focused on Business Process Management, Customer Experience, Supply Chain Management, and other transactional services, this on-site leadership position supports the company's transformational growth journey toward 2030. This role suits an experienced professional who can design and implement a comprehensive quality assurance framework from scratch.…
Job Description
Bosch Service Solutions is seeking a Senior Manager for Quality Management to build and lead a brand-new Quality Management function in Bengaluru. Operating within a division focused on Business Process Management, Customer Experience, Supply Chain Management, and other transactional services, this on-site leadership position supports the company's transformational growth journey toward 2030.
This role suits an experienced professional who can design and implement a comprehensive quality assurance framework from scratch. The selected candidate will define metrics, establish quality standards, and manage a team of Quality Assurance professionals dedicated to service delivery excellence across a diverse portfolio.
Responsibilities
- Design and implement a robust quality assurance management framework across all service portfolios
- Define quality standards, measurement methodologies, and policies tailored to each service line
- Establish and oversee quality control measures through regular audits and reviews to identify gaps
- Leverage quality control findings to drive training needs analysis and capability-building initiatives
- Build, hire, train, and manage a high-performing quality assurance team
- Collaborate with operations, training, and service delivery teams to align quality standards with company goals
- Advise senior leadership on quality management strategies and improvements
- Engage with customers to ensure alignment on quality expectations and satisfaction
- Monitor quality trends using data analytics to drive process improvement, innovation, and operational excellence
Requirements
- Over 12 years of experience in quality assurance or quality management roles within the services industry
- Track record of building and leading quality assurance functions from the ground up
- Demonstrated ability to manage large-scale quality control activities and deliver measurable improvements
- Experience conducting training needs analysis and integrating quality findings into training programs
- Expertise in designing and implementing quality frameworks, metrics, and standards
- Strong leadership, team-building, analytical, problem-solving, and communication skills
Qualifications
- Bachelor degree in Business Administration, Engineering, or a related field
- Advanced degree
- Knowledge of automation tools, Robotic Process Automation, or Generative AI solutions
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
The position is located in Bengaluru and is on-site.
What experience is required to apply?
Candidates must have more than 12 years of experience in quality assurance or quality management within the services industry, including a history of building and leading quality assurance functions.
What educational background is needed?
A bachelor degree in Business Administration, Engineering, or a related field is required, and an advanced degree is preferred.
Is the salary specified in the job posting?
No, the salary is not stated in the job posting.
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