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Grafana LabsSenior Product Manager, App o11y | Canada | Remote
Grafana Labs is currently hiring a Senior Product Manager, App o11y to join their fully remote team in Canada EST. Grafana Labs provides an observability platform…
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About This Role
Grafana Labs is currently hiring a Senior Product Manager, App o11y to join their fully remote team in Canada EST. Grafana Labs provides an observability platform used by more than 10,000 organizations to track reliability, handle incidents, and manage telemetry data at scale. Customers include major technology and enterprise brands like Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. Operating as a completely remote company with personnel across more than 40 countries,…
Job Description
Grafana Labs is currently hiring a Senior Product Manager, App o11y to join their fully remote team in Canada EST. Grafana Labs provides an observability platform used by more than 10,000 organizations to track reliability, handle incidents, and manage telemetry data at scale. Customers include major technology and enterprise brands like Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. Operating as a completely remote company with personnel across more than 40 countries, Grafana Labs maintains an open-source legacy and a collaborative global culture.
In this role, the selected candidate will shape the product vision, strategy, and roadmap for Application Observability. The position involves driving adoption and revenue growth, conducting customer discovery, leveraging product data, and integrating tracing, profiling, and AI-driven workflows. The product manager connects engineering, design, and go-to-market teams, partnering closely with product marketing to establish pricing, packaging, and product differentiation.
Responsibilities
- Formulate product vision, strategy, and roadmap based on customer feedback and ideas
- Collect user needs, pain points, and requirements through direct customer empathy
- Translate user feedback into actionable direction for engineering teams while supporting trade-offs and priorities
- Collaborate with product marketing to enable go-to-market strategies, create presentations, documentation, and web content
- Determine go-to-market decisions regarding pricing, packaging, licensing, and product tiering
Requirements
- Minimum of 5 years of experience in product management
- Minimum of 5 years of experience working in B2B SaaS
- Familiarity utilizing or constructing observability tools, developer utilities, or telemetry databases
- Solid understanding of distributed systems and application architectures
- Exceptional verbal and written communication skills to influence cross-functional stakeholders
Qualifications
- Bachelor of Science or Bachelor of Arts in Computer Science or a related discipline, or equivalent practical experience
- Exposure to OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
- Background working with distributed tracing or continuous profiling platforms such as Grafana Tempo or Grafana Pyroscope
- Familiarity with eBPF or automatic instrumentation
- History with open source software or commercial open source organizations
- Experience shaping pricing and packaging for consumption-based or product-led SaaS platforms
- Practical background running production applications, managing on-call duties, or troubleshooting reliability issues
Core Skills
Benefits
- Base compensation range of CAD 170,247 to 204,297 per year
- Restricted Stock Units providing ownership in the company's success
- Global annual leave policy offering 30 days per annum, which includes 3 days reserved for company shutdown days
- In-person onboarding experience for new team members
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote position considering candidates in Canada EST.
What is the salary range for this role?
The base compensation range in Canada is CAD 170,247 to CAD 204,297 per year, with actual pay varying based on level, experience, and skillset.
What experience is required to apply?
Applicants must have at least 5 years of product management experience and 5 years of B2B SaaS experience, alongside a solid grasp of distributed systems and observability products.
What benefits are included?
The role includes Restricted Stock Units, a global annual leave policy of 30 days per year featuring 3 company shutdown days, and an in-person onboarding program.
Sample Interview Questions
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