Opportunity at
SwiggySenior Service Ops Manager II
Swiggy is seeking a Senior Service Ops Manager II to direct IT service operations and warehouse technology across various fulfillment centers and PODs. In this role,…
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AI Summary
This role involves overseeing IT service operations, asset management, and technical field support across Swiggy's network of fulfillment centers and dark stores. The manager will direct distributed teams, maintain site uptime, and manage vendor relationships to support high-velocity e-commerce operations. It is tailored for an experienced operations leader with a background in logistics or retail technology governance.
About This Role
Swiggy is seeking a Senior Service Ops Manager II to direct IT service operations and warehouse technology across various fulfillment centers and PODs. In this role, the selected candidate will oversee IT service desks, field support, asset lifecycle management, vendor relationships, and compliance measures. This position is suited for an experienced professional with a background in managing distributed technology teams within retail, e-commerce, logistics, or warehouse settings. The individual will…
Job Description
Swiggy is seeking a Senior Service Ops Manager II to direct IT service operations and warehouse technology across various fulfillment centers and PODs. In this role, the selected candidate will oversee IT service desks, field support, asset lifecycle management, vendor relationships, and compliance measures. This position is suited for an experienced professional with a background in managing distributed technology teams within retail, e-commerce, logistics, or warehouse settings. The individual will collaborate with internal stakeholders and external partners to maintain high site uptime, execute structured site launches, and enforce operational governance.
Responsibilities
- Manage IT service desks and field support across warehouses and PODs with established SLAs
- Operate ITSM processes for incidents, requests, changes, and root-cause analysis
- Oversee site technology availability including LAN/Wi-Fi, ISP links, RF scanners, POS, and CCTV
- Support the go-lives, expansions, and closures of warehouses and PODs through vendor mobilization and site surveys
- Drive end-to-end IT asset management from procurement and tagging to secure disposal and audits
- Supervise managed service providers, ISPs, and hardware vendors using scorecards and quarterly reviews
- Contribute to operational and capital expense budgets while pursuing cost optimization
- Ensure site IT adheres to information security policies and support internal or external audits
- Hire, train, and develop regional IT managers and service desk teams
Requirements
- Possess 12 to 16 years of experience in IT service operations
- Have at least 4 to 5 years of experience leading multi-location teams
- Demonstrate expertise in end-user computing, field support at scale, and mobile device management
- Understand network fundamentals for distributed sites including LAN/WAN, Wi-Fi design, SD-WAN, and ISP management
- Show proficiency with ITSM and ITAM tooling, CMDB practices, and asset lifecycle management
- Bring experience in vendor and contract management alongside SLA design and enforcement
Qualifications
- Hold a Diploma, B.E., B.Tech, MCA, or an equivalent educational degree
- Obtain an ITIL v4 certification, which is preferred
- Possess additional credentials such as PMP, CCNA, or equivalent certifications
- Bring prior exposure to warehouse, logistics, retail, or e-commerce environments
- Experience launching and scaling multiple dark stores, fulfilment centres, or PODs
- Familiarity with warehouse automation technologies, IoT devices, and asset tracking methods
- Working knowledge of data protection requirements regarding site devices and CCTV
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based in Bengaluru.
What is the employment type?
The posting specifies full-time employment.
What is the salary for this role?
The salary is not stated in the job posting.
Is remote work permitted?
The job posting does not specify a remote work policy.
Role DNA (AI assessment)
High operational pressure and distributed site management require a decisive leader who can communicate effectively across teams while maintaining system uptime.
Salary Analysis
Salary was not disclosed in the posting, but typical market compensation for a Senior Operations Manager role at Swiggy in India ranges from ₹24 Lakhs to ₹42 Lakhs per year depending on experience and stock options.
Employer-Listed Salary
Not disclosed
As stated in this job posting.
AI salary estimate (not from the employer)
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
