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WorkleapSenior Strategic Account Manager - Workleap
Workleap is a technology company founded in 2006 that creates software for workplaces, featuring products such as the Workleap Agent and ShareGate. The organization is currently…
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About This Role
Workleap is a technology company founded in 2006 that creates software for workplaces, featuring products such as the Workleap Agent and ShareGate. The organization is currently seeking a Senior Strategic Account Manager to oversee high-value and complex portfolios ranging from mid-market to enterprise clients. This position requires an individual who can protect existing revenue, spearhead expansion opportunities, and successfully manage a company-wide pricing migration. The person in this role will…
Job Description
Workleap is a technology company founded in 2006 that creates software for workplaces, featuring products such as the Workleap Agent and ShareGate. The organization is currently seeking a Senior Strategic Account Manager to oversee high-value and complex portfolios ranging from mid-market to enterprise clients. This position requires an individual who can protect existing revenue, spearhead expansion opportunities, and successfully manage a company-wide pricing migration.
The person in this role will handle executive escalations, lead delicate renewal discussions involving legal and procurement teams, and maintain disciplined CRM records. Daily use of artificial intelligence assistants like ChatGPT or Claude is an expected habit for data synthesis and meeting preparation. This role works alongside two Customer Success Managers and collaborates with cross-functional departments such as Product, Finance, and Legal to ensure operational rigor.
This opportunity suits an autonomous professional who thrives in fast-paced, high-intensity environments characterized by shifting priorities. Candidates should expect to set performance standards for the team, model strong account management routines, and act as a strategic partner to clients.
Responsibilities
- Manage the highest-ARR and most complex accounts within the portfolio by creating quarterly account plans and mapping stakeholders proactively
- Lead renewal discussions and pricing migration conversations alongside legal and procurement stakeholders
- Drive expansion initiatives based on usage metrics and measurable return on investment
- Resolve executive-level escalations by documenting clear mitigation strategies and flagging risks early
- Utilize artificial intelligence tools daily to draft strategies, synthesize customer data, and prepare for discussions
- Keep the customer relationship management system updated as a live document reflecting active pipelines and risk mitigation steps
Requirements
- Minimum of four years of experience in SaaS account management or customer success handling enterprise or upper mid-market accounts
- Demonstrated history of meeting or exceeding net retention rate targets in complex portfolios
- Proven ability to manage executive stakeholders and build multi-threaded relationships
- Strong discipline in maintaining live customer relationship management documentation
- Habitual daily use of artificial intelligence applications for meeting preparation and research
- Bilingual communication skills in both French and English, covering written and spoken abilities
Qualifications
- Prior experience working in SaaS human resources technology or familiarity with people operations and C-suite buyers
- Previous background navigating major packaging changes or pricing migrations with existing customers
Core Skills
Benefits
- Base salary ranging from 100,000 to 120,000 USD per year
- On-target earnings ranging from 170,000 to 200,000 USD per year
- Participation in a long-term incentive plan program
- Registered retirement savings plan offerings
- Family health insurance coverage and telemedicine services
- Annual wellness budget
- Flexible vacation policy
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Senior Strategic Account Manager position?
The base salary ranges from 100,000 to 120,000 USD per year, with on-target earnings between 170,000 and 200,000 USD per year.
What language skills are required for this role?
Candidates must be bilingual in French and English, with proficiency in both written and spoken communication.
What is the location or work arrangement for this position?
The source posting mentions remote work with access to the Montreal office, along with in-person gatherings twice a year.
Sample Interview Questions
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