Opportunity at
MoniepointService Center Operations Manager
Moniepoint Inc., Africa's all-in-one financial platform and Nigeria's largest merchant acquirer processing over $250 billion in digital payment transaction value annually, is seeking a strategic Service…
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About This Role
Moniepoint Inc., Africa's all-in-one financial platform and Nigeria's largest merchant acquirer processing over $250 billion in digital payment transaction value annually, is seeking a strategic Service Center Operations Manager. This on-site role involves overseeing performance and operations across a designated group of service centers. The professional in this position will manage regional P&L, enforce network standardization, optimize operational processes using Lean methodologies, and ensure strict compliance with CBN regulations and…
Job Description
Moniepoint Inc., Africa's all-in-one financial platform and Nigeria's largest merchant acquirer processing over $250 billion in digital payment transaction value annually, is seeking a strategic Service Center Operations Manager. This on-site role involves overseeing performance and operations across a designated group of service centers. The professional in this position will manage regional P&L, enforce network standardization, optimize operational processes using Lean methodologies, and ensure strict compliance with CBN regulations and internal controls. The ideal candidate will also drive product adoption, manage administrative budgets, and oversee talent development and facility governance across multiple sites.
The job suits experienced banking operations professionals with a strong background in multi-site management. Responsibilities include monitoring daily operational metrics, implementing interventions for underperforming locations, handling facility contracts, and acting as the primary funnel for product feedback from branch staff and customers to headquarters product managers. Candidates must possess robust financial acumen, data literacy, and the ability to lead regional teams through process re-engineering and technological changes.
Responsibilities
- Ensure regional branches adhere to the Experience Center operating model for brand representation, aesthetics, and service speed
- Review operational workflows to remove bottlenecks and apply Lean methodologies for reduced wait times
- Conduct regular audits to ensure compliance with internal controls, cash handling limits, and CBN regulations
- Own the regional P&L by monitoring branch revenues against operating expenses to maximize net operating income
- Manage administrative budgets covering facilities, security, utilities, and cash-in-transit
- Collaborate with sales leadership to deploy operational interventions at underperforming locations
- Analyze daily, weekly, and monthly operational data to predict staffing needs and present consolidated performance reports to executive leadership
- Gather product feedback from staff and customers to relay to headquarters product managers
- Monitor Net Promoter Scores and Customer Satisfaction metrics while intervening in branches with declining service quality
- Ensure staff effectively migrate customers to digital and self-service channels
- Mentor branch managers, execute succession plans, and dynamically allocate regional staff resources
- Oversee regional facility contracts and vendor performance for security, cleaning, and maintenance
Requirements
- Minimum of 5 years of experience in banking operations
- At least 3 years of experience managing multiple branches or sites at the Area Manager or Cluster Manager level
- Mandatory background in a bank outfit
- Strong proficiency in reading, analyzing, and managing P&L statements, budgets, and variance reports
- Proficiency in data analysis tools including Excel, Power BI, and Tableau
- Experience leading teams through process re-engineering or technological changes
Qualifications
- Bachelor's degree in Finance, Business Administration, or Operations Management
- MBA degree
- Professional certifications such as PMP or Six Sigma
- Exposure to retail, FMCG, or fintech operations
Core Skills
Benefits
- Attractive salary
- Pension scheme
- Health insurance
- Annual bonus
- Additional benefits and a learning-focused environment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting specifies that this is a full-time position.
Is this role remote?
The posting explicitly indicates that this role is on-site.
What experience is required to apply?
Applicants must have a minimum of 5 years in banking operations, including at least 3 years managing multiple branches or sites as an Area Manager or Cluster Manager, with a mandatory background in a bank outfit.
What is the salary for this job?
The source posting does not specify the salary amount, though it notes that an attractive salary is offered along with a pension, health insurance, and an annual bonus.
What does the hiring process involve?
The hiring process consists of a preliminary phone call with a recruiter, an interview with the hiring team, and an interview with the hiring manager.
Sample Interview Questions
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