Opportunity at
AngkasService Excellence Associate
Angkas is hiring a Service Excellence Associate on a full-time, on-site basis in the Philippines. The associate resolves customer questions by phone, email and chat, supports…
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About This Role
Angkas is hiring a Service Excellence Associate on a full-time, on-site basis in the Philippines. The associate resolves customer questions by phone, email and chat, supports channels including Telegram, social media, in-app messaging and email, and gives personal responses to customers. The role works toward daily and monthly targets and includes ongoing training. Screening includes a typing test and a mock call assessment.
Job Description
Angkas is hiring a Service Excellence Associate on a full-time, on-site basis in the Philippines. The associate resolves customer questions by phone, email and chat, supports channels including Telegram, social media, in-app messaging and email, and gives personal responses to customers. The role works toward daily and monthly targets and includes ongoing training. Screening includes a typing test and a mock call assessment.
Responsibilities
- Resolve customer questions by phone, email and chat, including inbound and outbound calls.
- Deliver strong service to high-value customers and help grow those relationships.
- Support channels such as Telegram, social media, in-app messaging, email and chat.
- Meet daily and monthly targets, and take part in ongoing training and development programs.
Requirements
- Six months to one year of customer service, support or client-facing experience.
- Strong oral and written communication in Tagalog and English.
- Willing to work a shifting schedule and onsite.
Qualifications
- Ability to converse in Bisaya is a plus.
Core Skills
Benefits
- Freedom of work and work-life balance.
- Free meals and gym access.
- Opportunities for promotion.
- Start-up environment with a multicultural, agile culture.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based and how is it set up?
The listing states the Philippines with an on-site setup.
What employment type is offered and is a salary stated?
This is a full-time role. The posting does not specify a salary.
What does the screening involve?
The screening includes a typing test of 35 words per minute and a mock call assessment. The posting asks for six months to one year of customer service experience.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.