Opportunity at
EburyService Support Analyst - IT Services
Ebury is seeking a Service Support Analyst to join its IT Services team based at the Leon office with an expectation of five days per week…
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About This Role
Ebury is seeking a Service Support Analyst to join its IT Services team based at the Leon office with an expectation of five days per week in the office. Ebury is a financial technology company founded in 2009 that provides integrated solutions such as business accounts, hedging, and financing on a single platform to help companies scale globally. With a workforce of over 2,000 employees operating across nearly 70 cities,…
Job Description
Ebury is seeking a Service Support Analyst to join its IT Services team based at the Leon office with an expectation of five days per week in the office. Ebury is a financial technology company founded in 2009 that provides integrated solutions such as business accounts, hedging, and financing on a single platform to help companies scale globally. With a workforce of over 2,000 employees operating across nearly 70 cities, the firm relies on enterprise-grade IT support to maintain smooth global operations.
In this role, the successful candidate will provide advanced technical support across all areas of the business, serving as a primary point of contact for IT service delivery and end-user experience. The position requires strong troubleshooting skills, a customer-first mindset, and the ability to work in a fast-paced global environment. Responsibilities involve managing infrastructure, endpoints, cloud services, telephony, and core networking technologies while adhering to service level agreements. The role also includes participation in IT projects, office deployments, and international travel at short notice for new office openings, relocations, and onsite technical operations.
The ideal candidate possesses a mix of technical knowledge across operating systems, networking fundamentals, and SaaS platforms, paired with exceptional communication and organizational skills. Professionals who enjoy a dynamic environment, collaborative problem-solving, and continuous learning will find opportunities for career growth within the company's structure.
Responsibilities
- Provide first and second line technical support for Windows, macOS, Linux, and ChromeOS environments
- Diagnose, troubleshoot, and resolve hardware, software, networking, and system incidents within agreed service level agreements
- Deliver remote and onsite support to more than 2,000 users across over 51 global offices
- Manage and resolve incidents, service requests, and escalations via the IT Service Management platform
- Support enterprise collaboration platforms including Google Workspace and Microsoft Office applications
- Configure, deploy, maintain, and support laptops, desktops, mobile devices, peripherals, and telephony systems
- Support hardware and software asset management, procurement processes, and audio-visual equipment
- Support employee onboarding and offboarding processes in alignment with human resources and security policies
- Assist with office setups, relocations, user moves, and global IT deployments
- Create and maintain technical documentation, knowledge base articles, and operational procedures
Requirements
- Technical knowledge of Windows OS, macOS, and ChromeOS
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
- Understanding of cloud technologies and SaaS platforms
- Experience supporting endpoint device management, Mobile Device Management, Google Workspace, and Microsoft Office or Microsoft 365 applications
- Strong troubleshooting and analytical problem-solving abilities
- Excellent verbal and written communication skills in English
- Ability to prioritize workload, manage multiple tasks, and work effectively under pressure
- Availability for international travel at short notice
Qualifications
- ITIL Foundation certification or experience working within ITIL-aligned environments
Core Skills
Benefits
- Competitive starting salary
- Annual discretionary performance-based bonus
- Dedicated mentorship from experienced managers
- Access to tailor-made tools and systems
- Accelerated career progression pathways
- Generous health care and social benefits tailored to the location
- Central office location with transport links
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role located and is it remote?
This position is based at the Ebury Leon office and requires working five days a week in the office. International travel is also required at short notice for office deployments, relocations, and onsite operations.
What are the core technical requirements for this position?
Candidates must have technical knowledge of Windows OS, macOS, and ChromeOS, along with an understanding of networking fundamentals, cloud technologies, and SaaS platforms. Experience supporting Google Workspace, Microsoft Office applications, and Mobile Device Management is also necessary.
What benefits does Ebury offer for this role?
The posting specifies a competitive starting salary, an annual discretionary performance bonus, dedicated mentorship, accelerated career progression, and location-tailored benefits typically including healthcare and social perks.
How can applicants apply for this job?
Applications must be submitted exclusively via official Ebury channels. The employer cautions applicants to ensure communication originates from an @ebury.com email domain and notes that it never requests payment during the recruitment process.
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