On-site opportunity at
ZooxShift / Team Lead, Fusion Center Operations (3rd Shift)
Zoox is seeking a Shift / Team Lead for Fusion Center Operations to oversee the third shift on a Friday through Tuesday or Thursday through Monday…
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About This Role
Zoox is seeking a Shift / Team Lead for Fusion Center Operations to oversee the third shift on a Friday through Tuesday or Thursday through Monday schedule, from 11:00 PM to 8:00 AM. This operational group acts as the bridge between software and operations departments, utilizing real-time human context to help autonomous vehicles navigate difficult situations. The position suits a hands-on professional who acts as a player-coach, guiding operators including…
Job Description
Zoox is seeking a Shift / Team Lead for Fusion Center Operations to oversee the third shift on a Friday through Tuesday or Thursday through Monday schedule, from 11:00 PM to 8:00 AM. This operational group acts as the bridge between software and operations departments, utilizing real-time human context to help autonomous vehicles navigate difficult situations. The position suits a hands-on professional who acts as a player-coach, guiding operators including teleoperators, mission control associates, and rider operators to safely achieve operational targets.
The person in this role will serve as the primary point of contact for service escalations, collaborate with various internal departments like Product and User Experience, and maintain alignment with the broader Fleet Operations goals. Responsibilities involve fostering a safety-oriented and inclusive culture, offering regular performance reviews, and becoming an expert on proprietary software tools for TeleOps, Rider Support, and Mission Control. The ideal candidate brings extensive background in collaborative environments and is comfortable working in complex technical settings.
Responsibilities
- Lead a team of rider operators, teleoperators, and mission control associates to meet short and long-term goals
- Work hands-on alongside staff daily to ensure hardware and software tests satisfy company standards
- Serve as the initial contact for service escalations and support missions across multiple roles
- Deliver written and verbal performance feedback to direct reports while fostering an inclusive and safety-focused culture
- Assist Fleet Operations Management by driving process improvements focused on efficiency and safety
- Coordinate with project and program managers alongside other team leads to maintain alignment with company objectives
- Guide contractors assigned to the company by answering questions and clarifying job assignments
- Act as a field expert regarding workflows, features, and tools tied to TeleOps
Requirements
- Six or more years working in a collaborative, high-level environment that fosters teamwork
- Three or more years of experience operating as a lead or instructor within an operations team across cross-functional settings
- Demonstrated capability in problem-solving and enhancing operational efficiency
- Background working within complex technical environments
- Resourceful and proactive approach
- Strong verbal and written communication abilities to liaise with management and staff regarding technical topics
Qualifications
- Hold a bachelor's degree
- Three or more years working in operations or within the autonomous vehicle sector
Core Skills
Frequently Asked Questions
What are the working hours for this shift?
The position is for the third shift, running from 11:00 PM to 8:00 AM on a schedule of either Friday through Tuesday or Thursday through Monday.
Where is this job located?
The specific location is not stated in the job posting.
What is the salary for this role?
The job posting does not specify the salary.
What type of employment is this?
The posting indicates this is a full-time position.
Is remote work allowed?
The job posting states the remote status is on-site.
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