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TideSite Reliability Engineering Manager
Tide is seeking an Engineering Manager to guide the Site Reliability Engineering unit within the Platform Engineering department. Operating as a financial platform for small and…
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About This Role
Tide is seeking an Engineering Manager to guide the Site Reliability Engineering unit within the Platform Engineering department. Operating as a financial platform for small and medium-sized enterprises, Tide offers administrative tools and banking solutions to over two million global members. In this leadership role, the successful candidate will direct the SRE team responsible for maintaining the reliability system, platform services, and tooling standards. This position requires an engineering leader…
Job Description
Tide is seeking an Engineering Manager to guide the Site Reliability Engineering unit within the Platform Engineering department. Operating as a financial platform for small and medium-sized enterprises, Tide offers administrative tools and banking solutions to over two million global members. In this leadership role, the successful candidate will direct the SRE team responsible for maintaining the reliability system, platform services, and tooling standards.
This position requires an engineering leader focused on practical production systems and measurable outcomes. Responsibilities include supervising staff, setting service-level objectives, operating the round-the-clock observability framework, and implementing deployment guardrails like canary releases and automated rollbacks. The role also involves eliminating operational toil through automation, managing incident response, and advising product developers on reliability patterns.
Candidates should bring a strong technical background in software or infrastructure engineering, coupled with direct experience in leadership. The technology environment utilizes Amazon Web Services, Kubernetes, Terraform, OpenTelemetry, Coralogix, Backstage, and multiple programming languages including Java, Python, and Go.
Responsibilities
- Manage, recruit, mentor, and establish clear objectives for the SRE personnel
- Negotiate and agree upon service-level objectives with service owners while managing error budget policies
- Oversee the 24/7 production observability platform, alerting systems, and service-level objectives
- Implement deployment protections such as canary rollouts and automated rollbacks
- Utilize synthetic monitoring and vendor scorecards to detect partner system degradation early
- Automate manual incident administration tasks, including timeline recording and status drafting
- Translate post-mortem findings into systemic cross-cutting platform enhancements
- Monitor service-level objective attainment and user-facing reliability statistics
- Provide technical guidance on reliability practices to product engineering squads
- Facilitate blameless retrospectives to identify underlying causes of complex operational issues
Requirements
- Ten or more years of professional experience in software or infrastructure engineering
- Three or more years of experience in engineering leadership roles
- Comprehensive understanding of service-level indicators, objectives, agreements, and error budgets
- Practical experience instrumenting services written in Java, Python, and Go utilizing OpenTelemetry
- Direct experience working with Terraform
- Working familiarity with Kubernetes, Amazon Web Services, and Java
- Experience implementing canary deployments, automated rollbacks, and auto-scaling
- Understanding of reliability design patterns such as retries, backoffs, dead-letter queues, transactional outboxes, and feature flags
- Capability to plan, organize, and manage expectations during high-pressure incidents and retrospectives
- Experience leading blameless post-mortems to discover root causes
Core Skills
Benefits
- Private Health Insurance
- 25 days of paid annual leave
- 3 paid days off designated for volunteering or learning and development activities
- Parental leave days and family-friendly leave
- Personal learning and development budget of 500 EUR annually
- Access to the Plumm mental wellbeing platform
- Work from home equipment allowance
- Sabbatical leave
- Share options
- Team events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote work policy for this role?
The specific location is not stated in the posting. Tide utilizes a flexible workplace model that supports both in-person and remote work, maintaining offices designed as hubs for collaboration.
What is the employment type for this position?
The posting specifies the employment type as full-time.
What level of experience is required to apply?
Applicants must have 10 or more years of experience in software or infrastructure engineering, along with 3 or more years in engineering leadership roles.
What salary is offered for the Site Reliability Engineering Manager role?
The salary is not stated in the source posting.
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