Opportunity at
ServiceNowSr. Advisory Solution Consultant - CRM & Industry Workflows (TMT)
ServiceNow is hiring a Sr. Advisory Solution Consultant - CRM & Industry Workflows (TMT) to join a client-facing sales team focused on strategic enterprise accounts and…
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About This Role
ServiceNow is hiring a Sr. Advisory Solution Consultant - CRM & Industry Workflows (TMT) to join a client-facing sales team focused on strategic enterprise accounts and prospects. This position suits an experienced technology professional who can act as a technical, solution, and industry domain expert. The role centers on supporting product sales by connecting business outcomes, customer experience, workflow transformation, automation, data, and artificial intelligence with ServiceNow capabilities. The consultant…
Job Description
ServiceNow is hiring a Sr. Advisory Solution Consultant - CRM & Industry Workflows (TMT) to join a client-facing sales team focused on strategic enterprise accounts and prospects. This position suits an experienced technology professional who can act as a technical, solution, and industry domain expert.
The role centers on supporting product sales by connecting business outcomes, customer experience, workflow transformation, automation, data, and artificial intelligence with ServiceNow capabilities. The consultant will lead discovery workshops, build tailored demonstrations depicting real industry scenarios, and establish trusted advisory relationships with senior business leaders and technical stakeholders. Domain expertise within Telecommunications, Manufacturing, Retail, and/or IT/ITES is necessary to translate complex operational challenges and transformation priorities into compelling solution narratives.
Furthermore, the position involves designing solution architectures that show how ServiceNow integrates into a customer's broader technology stack, including ERP, CRM, contact center, data, and AI systems. Candidates should also be prepared to represent the employer at industry events, trade shows, user groups, and executive briefings, while staying informed on competitive trends and emerging technologies.
Responsibilities
- Support product sales as a technical, solution, and industry domain expert for strategic enterprise accounts
- Lead executive and technical discovery workshops to uncover customer priorities, challenges, and goals
- Develop and deliver product demonstrations and solution experiences based on end-to-end business scenarios
- Engage with senior business stakeholders, CIO/CTO/CBO organizations, enterprise architects, and operations leaders
- Design solution architectures illustrating how ServiceNow integrates with enterprise CRM, ERP, contact center, data, and AI platforms
- Articulate the impact of automation, workflow orchestration, data, and AI on industry processes and customer experiences
- Represent the company at executive briefings, customer workshops, conferences, user groups, partner events, and trade shows
Requirements
- 10+ years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role
- Domain expertise in at least one of the following industries: Manufacturing, Retail, IT/ITES, or Telecommunications
- Ability to understand and articulate industry business processes, customer journeys, operational challenges, transformation priorities, and technology landscapes
- Proficiency with the ServiceNow platform or strong technical expertise with enterprise cloud software platforms and architectures
- Understanding of enterprise integrations and the role of APIs, integration technologies, CRM, ERP, data platforms, and AI services
- Strong discovery, storytelling, presentation, demonstration, and executive communication skills
- Ability and willingness to travel as necessary
Qualifications
- Experience leveraging or integrating AI into work processes, decision-making, or problem-solving, such as using AI-powered tools or analyzing AI-driven insights
- Experience converting complex business requirements into solution architectures, demonstrations, and transformation roadmaps
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The source posting specifies that this is a full-time position.
What remote work policies or locations apply to this position?
The posting does not specify a location or a remote status for this role, though it notes that ServiceNow uses work personas that depend on the nature of the work and the distance between the employee's residence and the closest office.
What level of experience is required?
Candidates must have 10 or more years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role.
Is travel required for this position?
Yes, the posting indicates an ability and willingness to travel as necessary.
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