Opportunity at
DialpadSr. Commercial Counsel
Dialpad is seeking a Sr. Commercial Counsel to act as a principal legal advisor and deal architect for high-value transactions. Dialpad provides an AI platform for…
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About This Role
Dialpad is seeking a Sr. Commercial Counsel to act as a principal legal advisor and deal architect for high-value transactions. Dialpad provides an AI platform for customer experience, uniting AI and human agents on a single platform to manage customer interactions, resolve issues, and eliminate routine tasks. This position reports to the Deputy General Counsel and gives the option to work from the Austin office. This role suits an experienced…
Job Description
Dialpad is seeking a Sr. Commercial Counsel to act as a principal legal advisor and deal architect for high-value transactions. Dialpad provides an AI platform for customer experience, uniting AI and human agents on a single platform to manage customer interactions, resolve issues, and eliminate routine tasks. This position reports to the Deputy General Counsel and gives the option to work from the Austin office.
This role suits an experienced attorney who can independently manage complex enterprise SaaS agreements, strategic partnerships, and vendor contracts from start to finish. The person selected will collaborate closely with Sales, Finance, Security, and Privacy teams while helping shape the commercial legal function. Key duties include drafting sophisticated contract clauses, managing contract negotiations, resolving customer disputes, and building scalable playbooks using artificial intelligence tools. The ideal candidate brings an AI-first mindset to technology-enabled legal operations and provides mentorship to junior team members.
Dialpad operates with core traits including being scrappy, curious, optimistic, persistent, and empathetic. The company offers a vibrant environment designed for collaboration and inclusion, along with comprehensive benefits and growth opportunities.
Responsibilities
- Manage and negotiate enterprise SaaS agreements, strategic partnerships, channel deals, and vendor contracts end-to-end
- Draft and redline complex contract terms including limitations of liability, data processing, SLAs, and intellectual property ownership
- Partner with senior business stakeholders in Sales, Finance, and Customer Success to guide deal structures and go-to-market strategies
- Collaborate with Security and Privacy teams on regulatory matters such as GDPR, HIPAA, and CCPA/CPRA
- Design and implement AI-powered contracting workflows for risk scoring, clause extraction, and contract review
- Develop and update commercial legal playbooks, fallback positions, and escalation protocols
- Mentor junior commercial counsel and legal operations staff
- Deliver training programs for business partners on commercial legal concepts and playbook adherence
Requirements
- Possess eight to fifteen plus years of experience as a commercial attorney
- Bring substantial in-house experience at a technology or SaaS company
- Demonstrate a track record of leading complex commercial negotiations with enterprise clients
- Have deep substantive expertise in software licensing, cloud agreements, and data processing frameworks
- Understand data privacy and security obligations including GDPR, CCPA/CPRA, and HIPAA
- Be fluent in written and spoken English
Qualifications
- Prior law firm experience
Core Skills
Benefits
- Competitive salary
- Comprehensive benefits and perks
- Training programs and cutting-edge AI tools
- Opportunities for professional growth
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The position is full-time.
Where is the job located?
The posting states that the position has the opportunity to be based in the Austin Office.
What is the salary for this position?
The job posting does not specify the salary.
Who does this position report to?
The Sr. Commercial Counsel reports to the Deputy General Counsel.
Sample Interview Questions
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