Opportunity at
DialpadSr. Customer Success Manager
Dialpad is seeking a Senior Customer Success Manager to join its team at the Sydney, Australia office. In this on-site role, the successful candidate will guide…
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About This Role
Dialpad is seeking a Senior Customer Success Manager to join its team at the Sydney, Australia office. In this on-site role, the successful candidate will guide enterprise customers through their entire journey with Dialpad, managing post-sales activities from start to finish. Dialpad operates as an AI platform for customer experience, providing voice and digital solutions designed to resolve customer problems in real time. The company is backed by notable investors…
Job Description
Dialpad is seeking a Senior Customer Success Manager to join its team at the Sydney, Australia office. In this on-site role, the successful candidate will guide enterprise customers through their entire journey with Dialpad, managing post-sales activities from start to finish. Dialpad operates as an AI platform for customer experience, providing voice and digital solutions designed to resolve customer problems in real time. The company is backed by notable investors and trusted by major global brands. This role suits a professional who thrives in a dynamic startup environment and wants to work at the center of business communications transformation. The Customer Success Manager will collaborate closely with product, support, and sales teams to help clients maximize the value of their technology investment, ensure account retention, and secure renewals.
Responsibilities
- Manage all post-sales activities through planning, execution, product knowledge, and relationship building
- Oversee customer adoption, training, and best practices to drive continuous return on investment
- Lead Business Reviews and regular status calls to align on goals, evaluate performance metrics, and spot growth or risk opportunities
- Discuss relevant product features and functionality tailored to specific business needs
- Handle customer escalations urgently by tracking issues, running status meetings, and collaborating cross-functionally for resolution
Requirements
- Minimum of eight years of customer success experience within a SaaS organization
- Familiarity with the telecommunications, UCaaS, or CCaaS and contact center landscape
- Experience engaging and influencing C-level executives
- Demonstrated history of working with large enterprise clients
- Proficiency in presentation, facilitation, and written communication
- Time management and organizational skills to handle multiple priorities and details
- Capacity to lead, manage, or influence both internal and client resources
- Analytical problem-solving abilities to build accurate situational awareness quickly
- Openness to traveling for client visits
Core Skills
Benefits
- Competitive salary packages
- Comprehensive benefits and perks
- Opportunities for professional growth and training programs
- Access to cutting-edge AI tools
- Inclusive office environment designed for collaboration
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based at the Dialpad office in Sydney, Australia.
Is this role remote?
The posting specifies an on-site office environment, and the candidate must be willing to travel to customer locations.
What is the salary for this position?
The job posting does not specify a salary.
What level of experience is required?
Candidates must have eight or more years of customer success experience at a SaaS company, along with background in the telecommunications and contact center space.
Sample Interview Questions
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