Remote opportunity at
HyporiSr Director of Customer Operations & Delivery
Hypori seeks a Senior Director of Customer Operations and Delivery for a remote, full-time position. The employer is a high-growth cybersecurity SaaS enterprise providing a virtual…
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About This Role
Hypori seeks a Senior Director of Customer Operations and Delivery for a remote, full-time position. The employer is a high-growth cybersecurity SaaS enterprise providing a virtual workspace platform that allows access to enterprise applications and data from any mobile device without endpoint data storage or loss of personal privacy. Backed by fifty-five million dollars in funding from investors like UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, the…
Job Description
Hypori seeks a Senior Director of Customer Operations and Delivery for a remote, full-time position. The employer is a high-growth cybersecurity SaaS enterprise providing a virtual workspace platform that allows access to enterprise applications and data from any mobile device without endpoint data storage or loss of personal privacy. Backed by fifty-five million dollars in funding from investors like UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, the firm is scaling into new regulated and commercial markets. The platform supports tens of thousands of Department of War users, runs Army BYOD initiatives, and holds certifications such as IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2.
Reporting to the Senior Vice President of Customer Success, this leadership role oversees post-sale delivery for federal programs from deployment and accreditation to adoption, support, and renewal. The incoming leader directs program managers and delivery personnel serving intelligence community and Department of War clients, builds operational delivery frameworks, manages project scope, and collaborates across departments on product escalations and contract renewals. Candidates must possess significant experience managing complex public sector programs, hold an active TS/SCI clearance with United States citizenship, and demonstrate a track record of leading teams.
Responsibilities
- Manage delivery and client outcomes across federal programs including onboarding, adoption, support, deployment, and renewals
- Supervise, recruit, and mentor a team of delivery staff and program managers while establishing execution standards
- Act as the primary contact for mission owners and federal program offices, including within classified environments
- Design implementation methodology, program governance, key performance indicators, and success metrics
- Oversee contract deliverables, schedules, risks, and program scope while conducting regular progress reviews
- Collaborate with the security team and clients to assist with authorization and accreditation tasks like security documentation and ATO packages
- Coordinate with product, engineering, sales, and support groups to handle escalations and integrate mission needs into the product roadmap
- Partner with sales and contracts teams regarding renewals, expansions, and re-competes, establishing delivery strategies in proposals
- Collaborate with integration partners, prime contractors, and other stakeholders on joint rollouts
- Provide executive leadership with reports covering renewal forecasts, program health, and delivery metrics
Requirements
- Minimum of 10 years of professional experience in program delivery, customer success, or professional services
- At least 5 years of experience leading teams
- Active TS/SCI security clearance with United States citizenship required
- Experience delivering software or SaaS solutions to the Intelligence Community or Department of War
- Demonstrated history of managing multi-stakeholder programs aligned with budgets, schedules, and contract terms
- Understanding of the contract lifecycle and federal acquisition processes, covering recompetes and renewals
- Familiarity with federal security frameworks including the ATO process, Risk Management Framework, IL5, and FedRAMP
Qualifications
- TS/SCI security clearance preferred
- Background in virtual desktop infrastructure, zero trust, bring-your-own-device, or mobile deployments
- Familiarity with SIPRNet, JWICS, or other classified network environments
- Experience scaling or establishing a customer success or delivery function inside a fast-growing SaaS organization
- Prior civilian service within the Intelligence Community, Department of War, or military experience
Core Skills
Benefits
- Medical, dental, and vision insurance coverage
- Parental leave
- Life and disability insurance packages
- 401(k) retirement plan with employer-matching contributions vesting from the first day of employment
- Annual performance bonus tied primarily to company-wide performance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The base salary ranges from USD 200,000 to 230,000 per year, commensurate with experience, and includes an annual performance bonus.
Is this position remote?
Yes, the posting specifies that the employment type is full-time and the location is remote, with travel up to 40% to customer sites.
What security clearance is required?
An active TS/SCI clearance and United States citizenship are required for this position.
Sample Interview Questions
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