Remote opportunity at
HyporiTechnical Account Manager, Federal
Hypori is seeking a Technical Account Manager for federal accounts to join its Customer Success team. The employer operates as a high-growth cybersecurity SaaS company delivering…
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About This Role
Hypori is seeking a Technical Account Manager for federal accounts to join its Customer Success team. The employer operates as a high-growth cybersecurity SaaS company delivering a virtual workspace platform that grants users access to enterprise applications and data from any mobile device while maintaining user privacy and zero data on the endpoint. Reporting to the SVP of Customer Success, this position acts as the primary technical advisor for assigned…
Job Description
Hypori is seeking a Technical Account Manager for federal accounts to join its Customer Success team. The employer operates as a high-growth cybersecurity SaaS company delivering a virtual workspace platform that grants users access to enterprise applications and data from any mobile device while maintaining user privacy and zero data on the endpoint. Reporting to the SVP of Customer Success, this position acts as the primary technical advisor for assigned commercial and federal accounts.
This role suits professionals with a background in post-sale technical support who can manage client deployments, guide onboarding across multiple environments, and troubleshoot technical issues alongside internal engineering and product teams. The position requires an active Secret clearance with the ability to obtain a Top Secret clearance, along with eligibility to work in the United States without visa sponsorship.
The position is remote or hybrid with travel up to twenty percent of the time to client locations. Compensation features an annual base salary ranging from $130,000 to $160,000, determined by experience, alongside a ten percent annual performance bonus and a comprehensive benefits package.
Responsibilities
- Serve as the main technical point of contact and trusted advisor for a designated portfolio of clients
- Direct clients through deployment, configuration, and onboarding across cloud, hybrid, and on-premises setups
- Provide guidance on identity and access integration such as SSO, SAML, PIV/CAC, and directory services
- Manage technical escalations by collaborating with Support, Product, and Engineering to resolve issues
- Run technical check-ins, platform health reviews, and QBR technical segments alongside the Customer Success Manager
- Analyze environment health and usage data to flag risks and recommend adoption optimizations
- Supply configuration evidence and documentation to assist security officers with compliance reviews and ATO
- Plan and coordinate upgrades and new releases following client change control procedures
- Deliver training for client administrators and systems integrators to foster self-sufficiency
- Communicate client feature requests and feedback to Product and Engineering teams
- Spot expansion opportunities and assist Sales and Customer Success with renewals
- Create reusable documentation assets such as deployment guides, runbooks, and knowledge base articles
Requirements
- At least five years of experience in technical account management, solutions engineering, or a comparable post-sale technical capacity within B2B SaaS or cybersecurity
- Practical background in enterprise IT and security, covering networking, identity and access management, and Linux or Windows administration
- Familiarity with deploying or maintaining cloud-based solutions within AWS, Azure, or government cloud environments
- Demonstrated ability to manage escalations across enterprise or government accounts
- Capability to explain complex technical ideas clearly to executives, security teams, and administrators
- Familiarity with Jira, Confluence, and Salesforce
- Authorization to work in the United States without visa sponsorship
- Active Secret clearance with the ability to attain a Top Secret clearance
Qualifications
- Prior experience supporting federal civilian agencies, the Intelligence Community, or the Department of War
- Knowledge of frameworks and standards like NIST SP 800-53, FedRAMP, DISA STIGs, CMMC, or DoD Zero Trust
- Familiarity with zero trust deployments, VDI, BYOD, mobile tech, MDM solutions like Workspace ONE or Intune
- Cloud or security certifications such as CISSP, Security+, AWS, or Azure credentials
- Background working within a high-growth SaaS organization
Core Skills
Benefits
- Base salary ranging from $130,000 to $160,000 per year commensurate with experience
- Ten percent annual performance bonus contingent on company performance
- Medical, dental, and vision insurance coverage
- Paid parental leave
- Life and disability insurance packages
- 401(k) retirement plan featuring employer-matching contributions that vest from the first day of employment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
The position is remote or hybrid, with up to 20 percent travel required to visit client locations.
What is the salary and bonus structure for this position?
The base salary ranges from $130,000 to $160,000 per year based on experience, accompanied by a 10 percent annual performance bonus.
What security clearance is required to apply?
Applicants must hold an active Secret clearance and possess the ability to obtain a Top Secret clearance.
How are applications submitted?
The provided posting does not specify application instructions.
Sample Interview Questions
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