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HyporiTechnical Account Manager, Commercial
Hypori, Inc. is a rapidly growing cybersecurity software-as-a-service enterprise specializing in secure mobility solutions. Backed by fifty-five million dollars in funding from major investors, the company…
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About This Role
Hypori, Inc. is a rapidly growing cybersecurity software-as-a-service enterprise specializing in secure mobility solutions. Backed by fifty-five million dollars in funding from major investors, the company provides a virtual workspace platform allowing personnel to utilize mobile hardware without leaving data traces on the endpoint. Hypori is currently seeking a hands-on Technical Account Manager for commercial accounts to function as a trusted technical advisor within the Customer Success department. Reporting directly…
Job Description
Hypori, Inc. is a rapidly growing cybersecurity software-as-a-service enterprise specializing in secure mobility solutions. Backed by fifty-five million dollars in funding from major investors, the company provides a virtual workspace platform allowing personnel to utilize mobile hardware without leaving data traces on the endpoint. Hypori is currently seeking a hands-on Technical Account Manager for commercial accounts to function as a trusted technical advisor within the Customer Success department.
Reporting directly to the Senior Vice President of Customer Success, this professional will manage the complete technical lifecycle for a designated account portfolio from initial deployment through ongoing optimization and renewal. The role demands close collaboration with internal teams including Customer Success Managers, Sales Engineering, Product, Engineering, Support, and Sales. The ideal candidate will possess deep expertise in enterprise IT and security infrastructure, bringing a sense of urgency, accountability, and strong problem-solving abilities to ensure customer environments remain secure and fully adopted.
This is a full-time position offering a base salary ranging from one hundred thirty thousand to one hundred sixty thousand dollars per year, supplemented by a ten percent annual performance bonus and comprehensive employee benefits.
Responsibilities
- Act as the primary technical contact and trusted advisor for a portfolio of commercial and federal accounts.
- Oversee deployment, configuration, and onboarding activities across cloud, on-premises, and hybrid system architectures.
- Consult on identity and access management integrations such as single sign-on, SAML, smart card authentication, and directory services.
- Manage technical escalations by collaborating with support and engineering groups to drive issues toward resolution.
- Conduct regular technical reviews, platform health assessments, and quarterly business reviews alongside customer success managers.
- Track platform utilization to identify early risks and recommend system optimizations that encourage user adoption.
- Supply configuration evidence and necessary documentation to assist security officers with compliance reviews and system accreditation.
- Coordinate software upgrades and upcoming releases within client change management workflows.
- Deliver training sessions to customer administrators and systems integrators to foster operational self-sufficiency.
- Relay user feedback and feature requests to the product and engineering divisions.
- Partner with sales and customer success personnel to support contract renewals and identify expansion opportunities.
- Develop reusable technical resources such as deployment guides, runbooks, and knowledge base articles.
Requirements
- At least five years of professional experience in technical account management, solutions engineering, or a related post-sale technical capacity within cybersecurity or B2B software-as-a-service.
- Hands-on background in enterprise information technology and security, covering identity management, networking, and operating system administration for Linux or Windows.
- Demonstrated history of deploying or supporting cloud solutions hosted on Microsoft Azure, Amazon Web Services, or government cloud infrastructure.
- Proven track record of handling escalations across enterprise or government account portfolios.
- Ability to communicate complex technical concepts clearly to administrative personnel, security teams, and executive stakeholders.
- Familiarity with Jira, Confluence, and Salesforce software.
- Legal authorization to work in the United States without the need for visa sponsorship.
Qualifications
- Prior experience supporting the Department of War, Intelligence Community, or federal civilian agencies.
- Knowledge of frameworks and standards including FedRAMP, NIST SP 800-53, DISA STIGs, Department of Defense Zero Trust, and CMMC.
- Familiarity with mobile device management, virtual desktop infrastructure, Bring Your Own Device programs, and zero trust architectures.
- Relevant cloud or security certifications such as Security+, CISSP, AWS, or Azure.
- Previous employment history at a high-growth software-as-a-service organization.
Core Skills
Benefits
- Medical, dental, and vision insurance coverage
- Parental leave
- Life and disability insurance packages
- 401(k) retirement plan with employer-matching contributions vesting from the first day of employment
- Annual performance bonus contingent primarily on company-wide performance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range and bonus structure for this role?
The base salary ranges from $130,000 to $160,000 per year, commensurate with experience, and includes a 10% annual performance bonus that is primarily contingent upon company-wide performance.
What are the core experience requirements for applicants?
Candidates must have at least five years of experience in technical account management, solutions engineering, or a similar post-sale technical role within B2B SaaS or cybersecurity. Applicants also need hands-on enterprise IT experience, cloud deployment familiarity, and authorization to work in the United States without visa sponsorship.
What benefits does Hypori provide for full-time employees?
Hypori offers medical, dental, and vision insurance, parental leave, life and disability insurance packages, and a 401(k) plan with employer-matching contributions that vest from day one.
Sample Interview Questions
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