Remote opportunity at
DialpadSr. Project Manager
Dialpad is seeking a remote Sr. Project Manager to join the professional services team in North Carolina, USA. Dialpad operates an AI platform designed for real-time…
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About This Role
Dialpad is seeking a remote Sr. Project Manager to join the professional services team in North Carolina, USA. Dialpad operates an AI platform designed for real-time customer experience resolution across digital and voice channels, backed by investors such as Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. In this role, you will report to the Sr. Manager of Professional Services and oversee end-to-end enterprise customer deployments from the initial kickoff through…
Job Description
Dialpad is seeking a remote Sr. Project Manager to join the professional services team in North Carolina, USA. Dialpad operates an AI platform designed for real-time customer experience resolution across digital and voice channels, backed by investors such as Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. In this role, you will report to the Sr. Manager of Professional Services and oversee end-to-end enterprise customer deployments from the initial kickoff through successful product launch and adoption.
This position suits an experienced professional who can guide clients through the Dialpad Deployment Methodology while managing project scope, schedules, milestones, dependencies, and risks. The job involves partnering closely with technical staff, Solution Architects, and various internal departments including Product, Support, Account Management, and Customer Success. You will lead client meetings, deliver administrator training, handle hardware provisioning and integrations, and manage escalations or project modifications.
Ideal candidates will bring extensive background in SaaS implementations and enterprise environments, demonstrating strong project governance and executive-level communication skills. Dialpad looks for individuals who exhibit curiosity, scrappiness, optimism, persistence, and empathy, and who want to contribute to an AI-driven work environment.
Responsibilities
- Manage the complete deployment lifecycle for enterprise clients, encompassing features, products, integrations, and AI-enabled capabilities
- Create and oversee project schedules, timelines, dependencies, risks, milestones, and deliverables across multiple concurrent implementations
- Utilize cloud-based project tracking applications to monitor project status and maintain visibility for clients and internal teams
- Run client project sessions, set clear expectations, establish accountability, and tackle potential blockers or risks
- Provide administrator training, coordinate device setup and integrations, and work with technical personnel to resolve issues
- Collaborate with Dialpad Solution Architects and cross-functional partners in Customer Success, Support, Product, and Sales
- Handle escalations and project changes, providing solutions and tradeoffs to client executives and company leadership
- Facilitate smooth transitions from the implementation phase into ongoing product adoption and long-term client success
Requirements
- Over eight years of project management experience, ideally within enterprise SaaS, CCaaS, UCaaS, VoIP, or telecommunications
- Demonstrated background directing complex, multi-phase enterprise SaaS implementations for Fortune 1000 or similarly complex entities
- Proven capacity to handle multiple concurrent customer projects with careful attention to detail and strong project governance
- Expertise in managing project scope, timelines, deliverables, hours, risks, dependencies, and milestones
- Experience leading executive-level client discussions and managing escalations, risks, and changes
- Proficiency with Smartsheet or comparable project tracking applications along with Microsoft 365, Google Workspace, Salesforce, and Jira
Qualifications
- Bachelor degree or equivalent practical background working with SaaS solutions and implementations
- PMP, PMI, or similar project management certification
Core Skills
Benefits
- Competitive salary
- Comprehensive benefits and perks
- Cutting-edge AI tools and robust training programs
- Opportunities for professional growth and career development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is remote from North Carolina, USA.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does this role offer?
The job posting does not specify a salary.
What kind of experience is required for this role?
Candidates must have 8+ years of project management experience, preferably within enterprise SaaS, VoIP, UCaaS, CCaaS, or telecommunications, along with experience leading complex, multi-phase enterprise SaaS implementations.
Do I need to meet every single qualification to apply?
Dialpad encourages candidates to apply if they are excited about the role and possess the core traits, ambition, and fundamental drive, even if their background does not match every single qualification.
Sample Interview Questions
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