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ServiceNowSr Staff Software Engineer
ServiceNow is seeking a Senior Staff Software Engineer (IC5) to join its HR Service Delivery team located in Hyderabad. This full-time position sets and owns the…
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About This Role
ServiceNow is seeking a Senior Staff Software Engineer (IC5) to join its HR Service Delivery team located in Hyderabad. This full-time position sets and owns the technical direction and architecture for model-driven capabilities across the HR domain, including agentic and conversational experiences that interpret user intent, reason over context, and act on behalf of employees, managers, and HR agents. The role focuses on building shared architecture, safety standards, and evaluation…
Job Description
ServiceNow is seeking a Senior Staff Software Engineer (IC5) to join its HR Service Delivery team located in Hyderabad. This full-time position sets and owns the technical direction and architecture for model-driven capabilities across the HR domain, including agentic and conversational experiences that interpret user intent, reason over context, and act on behalf of employees, managers, and HR agents. The role focuses on building shared architecture, safety standards, and evaluation infrastructure rather than isolated product features.
The successful candidate will establish AI architecture, define domain policies for agent autonomy, manage shared instruction and tool-description contracts, and build evaluation infrastructure to measure behavior at scale. This position requires hands-on delivery for critical components, leadership in production safety and observability, and cross-functional influence across engineering and product teams.
Responsibilities
- Define and own the AI architecture for model-driven capabilities across the employee lifecycle.
- Establish domain policies determining which HR actions an agent may take versus those requiring human intervention.
- Manage the shared instruction and tool-description architecture as a versioned contract with upgrade-safe extension points.
- Build evaluation infrastructure including golden datasets, multi-turn suites, judge calibration, and drift detection.
- Frame unarticulated risks, structural weaknesses, and second-order consequences of platform changes for leadership.
- Direct AI coding agents by turning ambiguous problem statements into testable specifications.
- Maintain production quality, safety, and reliability by overseeing observability, hallucination rates, and security injection vectors.
- Deliver hands-on code for load-bearing integrations, complex migrations, and high-stakes prototypes.
Requirements
- 12 or more years of software engineering experience spanning backend, frontend, or full-stack development.
- Strong proficiency in JavaScript, Node.js, React, and API integration.
- Practical experience with automated testing including unit and integration tests, alongside CI/CD pipeline management.
- Solid understanding of data modeling and query optimization.
- Hands-on experience with AI, GenAI, or machine learning-driven features such as LLM prompting, NLU, or classification models.
- Practical production AI integration experience involving LLM APIs, retrieval-grounded features, agent orchestration, and tool calling.
- Working command of applied machine learning concepts including evaluation, embeddings, and probabilistic output debugging.
- Operational experience with containerized workloads, CI/CD, observability, and direct on-call or incident-command duties.
- Demonstrated mentorship of less-experienced engineers and code review leadership.
Qualifications
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Advanced degrees in relevant technical fields.
- Depth in the HR domain including case management, the employee lifecycle, payroll, benefits, and statutory regulations.
- Experience with HCM and downstream integrations with external systems of record.
- Background in extensible product engineering where customers configure, extend, and override instruction and tool surfaces.
- Familiarity with evaluation frameworks, prompt management tooling, and tracing for model-driven applications.
- Exposure to conversational channel breadth such as employee self-service portals, virtual chat shells, and workplace messaging clients.
Core Skills
Frequently Asked Questions
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What is the employment type for this role?
This position is full-time.
Where is the job located?
The position is located in Hyderabad.
What salary is offered for this position?
The salary is not stated in the job posting.
Is this a remote or hybrid position?
The source posting does not specify a remote or hybrid work policy for this role.
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