Opportunity at
WiseStaff Content Designer - Business Account Experience
The Staff Content Designer role sits in the Business Account Experience team at Wise. It is a senior, full-time, on-site position in London. The team works…
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About This Role
The Staff Content Designer role sits in the Business Account Experience team at Wise. It is a senior, full-time, on-site position in London. The team works on how customers start using their business accounts, how they progress from a single use of Wise to relying on it for everything, and how they find what they need at the right moment. The role aims to raise the quality of content and…
Job Description
The Staff Content Designer role sits in the Business Account Experience team at Wise. It is a senior, full-time, on-site position in London. The team works on how customers start using their business accounts, how they progress from a single use of Wise to relying on it for everything, and how they find what they need at the right moment. The role aims to raise the quality of content and the overall experience for business account holders.
The designer owns content projects from start to finish and works with product designers, data analysts, product managers and engineering staff to find high-impact changes to the business account. Work includes finding ways to lift familiarity with and use of core account features, and testing where AI and newer technologies could help business customers get set up and get the most from their accounts. The role also involves getting to know customers, building empathy and understanding their needs in depth, and defining what good content looks like for the team.
The posting seeks a senior content designer with experience shipping high-quality consumer products, a portfolio that covers information architecture as well as UX copy, and the influence to shape a team's direction. Comfort with complexity and ambiguity, and empathy toward both customers and colleagues, are also expected. The posting notes that the role is unlikely to suit candidates whose background is mostly promotional copy, advertising, press writing or social media, without hands-on content design or UX work.
Responsibilities
- Own content projects end to end
- Partner with designers, data analysts, product managers and engineering staff on the business account
- Find ways to boost familiarity with, and use of, core account features
- Explore how AI and emerging technologies can help business customers get set up
- Raise content quality by defining what good looks like for the team
- Develop empathy for customers and a thorough grasp of what business clients need
Requirements
- Senior-level content design experience with shipped, high-quality consumer products
- A portfolio spanning information architecture through to UX copy
- Capacity to shape where a team heads and what part content takes in that
- Comfort navigating complexity and ambiguity in a fast-paced environment
- Strong relationship building with peers across the business
- High empathy toward customers and colleagues
- Hands-on content design or UX experience, not only marketing or journalism
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The role is based in London and is listed as on-site and full time.
What kind of background does the role suit?
The posting asks for senior content design experience with hands-on UX work, and notes that marketing-only backgrounds are unlikely to fit.
What does the team work on?
The team works on helping customers start using business accounts and find what they need, including AI-supported setup.
Is a salary stated?
The posting does not specify a salary.
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