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GitLabStaff Renewals Operations Manager
GitLab is seeking a Staff Renewals Operations Manager to join the CX Operations team as a senior individual contributor. In this capacity, the professional will act…
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About This Role
GitLab is seeking a Staff Renewals Operations Manager to join the CX Operations team as a senior individual contributor. In this capacity, the professional will act as a primary business partner to the Renewals group, overseeing the operational framework that ensures renewal processes are predictable, measurable, and scalable. Responsibilities include managing the end-to-end renewal operating model, refining retention reporting, partnering with revenue technology groups to optimize customer relationship management systems,…
Job Description
GitLab is seeking a Staff Renewals Operations Manager to join the CX Operations team as a senior individual contributor.
In this capacity, the professional will act as a primary business partner to the Renewals group, overseeing the operational framework that ensures renewal processes are predictable, measurable, and scalable. Responsibilities include managing the end-to-end renewal operating model, refining retention reporting, partnering with revenue technology groups to optimize customer relationship management systems, and scaling workflows through automation.
This role suits analytical professionals with strong problem-solving skills who have background experience in renewals, revenue, or sales operations, as well as management consulting or strategy fields. The ideal candidate will possess deep familiarity with subscription and consumption renewal motions, forecasting practices, and contract mechanics.
GitLab operates as an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, streamline operations, and minimize security and compliance risks. More than half of the Fortune 100 companies and over 50 million registered users utilize GitLab to deliver secure software rapidly. The organization champions an all-remote, values-driven environment where team members incorporate artificial intelligence into daily workflows as a productivity multiplier.
For United States-based applicants, the base salary range spans from $139,200 to $235,200 USD, with sales positions also qualifying for incentive compensation targeted up to 100 percent of the base salary. GitLab provides various benefits encompassing flexible paid time off, parental leave, equity compensation, a growth and development fund, and team member resource groups.
Responsibilities
- Manage and enhance the complete renewal operating model from initial identification and risk management through to closing and data maintenance.
- Establish and refine business operating cadences centered on process efficiency.
- Collaborate with cross-functional teams to define and track retention metrics, churn, downgrades, and associated drivers.
- Work alongside Revenue Technology, Finance, and other groups to optimize Salesforce, CRM data flows, quoting, billing, and reporting structures.
- Scale renewal procedures via automated systems, standardized workflows, alerts, playbooks, and self-service analytics.
- Handle renewals planning, capacity modeling, segmentation, and target setting.
- Direct the Renewal Operations case-management program to oversee intake, triage, routing, and root-cause analysis.
Requirements
- Demonstrated professional background in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or an equivalent analytical field.
- Hands-on practice handling both subscription and consumption renewal processes, forecasting, and retention reporting.
- Strong critical thinking abilities to translate complex, ambiguous challenges into organized workstreams.
- Quantitative and analytical capabilities, including advanced proficiency in Excel or Google Sheets to build and validate models from scratch.
- Systems thinking experience utilizing Salesforce for pipeline and renewals tracking.
- Commercial understanding of renewal complexities such as co-terming, amendments, expansions, price modifications, multiyear agreements, and auto-renewals.
- Cross-functional collaboration skills to influence stakeholders at all levels without direct authority.
Qualifications
- Experience working with Structured Query Language or comparable data-querying tools.
Core Skills
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Incentive pay targeted at up to 100% of the offered base salary for eligible sales roles
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, GitLab operates as an all-remote organization, though certain roles may carry specific location-based eligibility requirements.
What is the salary range for this role?
For United States residents, the base salary range is $139,200 to $235,200 USD, and sales roles are also eligible for incentive pay targeted at up to 100% of the base salary.
Does this role include direct reports?
No, this is a senior individual contributor position with no direct reports.
What employment type is this job?
The posting indicates this is a full-time position.
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