Remote opportunity at
NiCEStrategic Alliances Manager, GSI (DACH)
NiCE is currently seeking a Strategic Alliances Manager to lead and develop its partnership with Capgemini across the DACH region. As a global provider of artificial…
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About This Role
NiCE is currently seeking a Strategic Alliances Manager to lead and develop its partnership with Capgemini across the DACH region. As a global provider of artificial intelligence-driven customer experience and workforce engagement solutions, NiCE software is utilized by over 25,000 international enterprises, including numerous Fortune 100 corporations, to manage daily customer interactions and financial transactions. This individual contributor role reports directly to the Director of Partner Sales and focuses on…
Job Description
NiCE is currently seeking a Strategic Alliances Manager to lead and develop its partnership with Capgemini across the DACH region. As a global provider of artificial intelligence-driven customer experience and workforce engagement solutions, NiCE software is utilized by over 25,000 international enterprises, including numerous Fortune 100 corporations, to manage daily customer interactions and financial transactions.
This individual contributor role reports directly to the Director of Partner Sales and focuses on expanding partner-sourced pipelines, creating joint solution offerings based on CXone and Cognigy, and driving collaborative go-to-market strategies. The position suits a relationship-led professional with experience in managing major systems integrator partnerships.
The successful candidate will cultivate executive sponsorship, establish joint business plans, and collaborate closely with cross-functional internal teams as well as globally distributed units across the United States, Asia-Pacific, and Europe. This is a remote, full-time employment opportunity.
Responsibilities
- Manage and expand the strategic alliance between NiCE and Capgemini within the DACH region
- Establish and maintain executive sponsorship across customer experience, technology, and industry leadership
- Execute a joint business plan featuring defined targets and routine performance reviews
- Scale a dedicated NiCE practice inside the partner organization built on CXone and Cognigy
- Drive joint pursuits of named accounts through SI-led bids, requests for proposals, and co-selling with direct sales
- Collaborate with internal sales, marketing, product, professional services, and customer success teams
- Act as an internal expert on Capgemini operations to support internal training and account team engagement
- Track and report performance metrics including pipeline value, bookings, joint wins, and certified headcount
Requirements
- Minimum of 5 years of professional experience in strategic alliances, systems integrator partnerships, or enterprise channel management
- Demonstrated success in establishing joint go-to-market initiatives with large systems integrators, including executive-level influence
- In-depth comprehension of global systems integrator business models, covering services attach, practice economics, and utilization
- Ability to influence stakeholders across multiple functions, business units, and geographic regions
- Exceptional communication, interpersonal, and collaboration skills
- Fluency in both German and English languages
Qualifications
- Background in customer experience, contact center, cloud, or enterprise software
- Proficiency in additional European languages beyond German and English
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this is a remote role.
What employment type is this role?
This is a full-time, individual contributor role reporting to the Director of Partner Sales.
What language skills are required?
Fluency in both German and English is required, while additional European languages are considered a bonus.
What is the salary for this position?
The salary is not stated in the job posting.
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