Opportunity at
AshbyStrategic Customer Success Manager - EMEA
Ashby is seeking a Strategic Customer Success Manager to join its team in EMEA. In this role, you will partner with the company's largest and most…
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About This Role
Ashby is seeking a Strategic Customer Success Manager to join its team in EMEA. In this role, you will partner with the company's largest and most complex enterprise clients, guiding product adoption, ensuring customer health, and delivering long-term value. You will help shape customer support strategies across a diverse range of accounts, utilizing Ashby's configurable software to help clients achieve hiring excellence. This position suits a detail-oriented professional with a…
Job Description
Ashby is seeking a Strategic Customer Success Manager to join its team in EMEA. In this role, you will partner with the company's largest and most complex enterprise clients, guiding product adoption, ensuring customer health, and delivering long-term value. You will help shape customer support strategies across a diverse range of accounts, utilizing Ashby's configurable software to help clients achieve hiring excellence.
This position suits a detail-oriented professional with a strong background in B2B SaaS who thrives in technical complexity. Rather than focusing on conventional account management, variable compensation, or high-volume portfolios, this role centers on deep, consultative partnerships and ongoing engagement. You will collaborate closely with cross-functional groups across Sales, Product, Support, and Operations.
Ashby builds enterprise software designed to help talent leaders, recruiters, and hiring managers improve their recruitment processes. Backed by prominent investors, the organization launched publicly in October 2022 and currently serves thousands of companies.
Responsibilities
- Manage a portfolio of approximately 20 strategic enterprise customers generating over $2m in total ARR
- Drive product adoption, customer health, and long-term value for complex accounts
- Build multi-threaded relationships and proactively oversee customer health
- Collaborate across Sales, Product, Support, and Operations to align communication and deliver cohesive outcomes
- Tailor configurations and create training materials to address specific client challenges
- Anticipate risk patterns and guide customers through evolving workflows
- Iterate on strategic playbooks and help define repeatable processes for the team
- Maintain accurate and timely CRM records and internal operations
Requirements
- At least five years of customer success experience in B2B SaaS supporting enterprise customers on complex, configurable products
- Demonstrated ability to drive enablement that improves product adoption and long-term customer outcomes
- Strong communication skills with the ability to explain complex reports and workflows simply and clearly
- Curiosity for technically complex products and hands-on change management
Qualifications
- Previous experience working as a recruiter, hiring manager, or interviewer
Core Skills
Benefits
- 10-year exercise window for stock options
- Unlimited paid time off
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100 per month education budget with larger items covered upon manager approval
- Private medical insurance, depending on your region
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
The source posting does not specify the remote status or work location for this role beyond designating it for the EMEA region.
What is the employment type for this role?
The position is full-time.
What salary does this position offer?
The salary ranges from USD 112,000 to 133,000 per year.
What does the interview process involve?
The process includes a 30-minute intro call with Ashby recruiting, a 45-minute hiring manager interview, a 45-minute mock customer call, and a 1-hour final round divided into focused conversational sessions.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.