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SamsaraStrategic Implementation Consultant
Samsara is a publicly traded technology company providing a Connected Operations Cloud platform that helps industries reliant on physical operations—such as transportation, manufacturing, food and beverage,…
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About This Role
Samsara is a publicly traded technology company providing a Connected Operations Cloud platform that helps industries reliant on physical operations—such as transportation, manufacturing, food and beverage, and utilities—leverage IoT data to enhance sustainability, efficiency, and safety. The company is currently hiring a Strategic Implementation Consultant to advise and guide enterprise clients through onboarding, adoption, and ongoing success. In this role, you will take over the customer relationship after the initial…
Job Description
Samsara is a publicly traded technology company providing a Connected Operations Cloud platform that helps industries reliant on physical operations—such as transportation, manufacturing, food and beverage, and utilities—leverage IoT data to enhance sustainability, efficiency, and safety. The company is currently hiring a Strategic Implementation Consultant to advise and guide enterprise clients through onboarding, adoption, and ongoing success.
In this role, you will take over the customer relationship after the initial sale, managing deployments of IoT hardware and software solutions for major fleets and industrial clients. You will build rollout plans, monitor adoption metrics, conduct training sessions with daily users and leadership, and serve as a cross-functional link between Sales, Product, Support, and Sales Engineering. The position calls for exceptional interpersonal skills, high emotional intelligence, and the capacity to explain technical platforms clearly to diverse audiences.
This is a full-time, remote position available across the United States, excluding residents of the Washington D.C., New York City, and San Francisco Bay metropolitan areas. The role may require traveling to client locations up to 10% of the time, which can include overnight stays. Qualified applicants must possess legal work authorization.
Responsibilities
- Manage large-scale technology deployments for enterprise accounts to accelerate their time to value
- Develop launch roadmaps and deployment plans to drive product utilization
- Monitor implementation milestones, account health, and user participation rates
- Conduct platform training and demonstrations for both executive leadership and end users across diverse use cases
- Handle multiple customer engagements simultaneously while collaborating across internal departments
- Mentor members of the broader Customer Success and Support teams
- Embody and champion company cultural values including customer success and long-term thinking
Requirements
- Minimum of six years of prior experience in a strategic consulting, account management, or senior Customer Success role
- Demonstrated background supporting or interacting with technical software and hardware products
- Extensive experience conducting end-to-end system implementations with strong consultative skills
- Proven ability to build trust and communicate effectively with varied stakeholders ranging from executives to day-to-day software users
- Strong problem-solving abilities and a solutions-oriented mindset
- Bachelor degree from a four-year academic institution
- Ability to secure and maintain the legal right to work in the specified location
Qualifications
- Previous experience working within an Enterprise SaaS environment
- Background serving and supporting large-scale business deployments at Fortune 500 companies
Core Skills
Benefits
- Base salary ranging between USD 100,406 and 153,409 per year
- Performance-based bonus or variable pay
- Equity in a high-growth public company for eligible roles
- Flexible, employee-led remote working model
- Professional development stipend
- Comprehensive health and parental leave plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role open to candidates residing in the United States, excluding the San Francisco Bay, New York City, and Washington D.C. metropolitan areas. It may require up to 10% travel to client sites, including overnight stays.
What is the salary range for this role?
The annual base salary ranges from USD 100,406 to 153,409, with exact placement depending on factors like your city of residence, skills, and experience. Eligible roles also include performance-based variable pay and equity.
What kind of experience is required?
Applicants must have at least six years of experience in senior customer success, account management, or strategic consulting, along with a bachelor's degree. Experience with technical products and end-to-end system implementations is also required.
What is the employment type?
This is a full-time employment position.
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