Opportunity at
DandyTeam Lead, Customer Success
Dandy seeks a Training Team Lead to oversee and improve the performance of frontline Trainers who assist new clients throughout the onboarding phase. Operating within the…
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About This Role
Dandy seeks a Training Team Lead to oversee and improve the performance of frontline Trainers who assist new clients throughout the onboarding phase. Operating within the dental technology sector, Dandy aims to modernize dental practices globally by providing an integrated software and support platform. This position entails leadership, coaching, and process refinement to guarantee a smooth customer journey, alongside up to 20 percent travel for on-practice learning and support. The…
Job Description
Dandy seeks a Training Team Lead to oversee and improve the performance of frontline Trainers who assist new clients throughout the onboarding phase. Operating within the dental technology sector, Dandy aims to modernize dental practices globally by providing an integrated software and support platform. This position entails leadership, coaching, and process refinement to guarantee a smooth customer journey, alongside up to 20 percent travel for on-practice learning and support. The ideal candidate is a proactive, data-informed leader who embraces a fast-paced environment and takes complete ownership of operational efficiency, team metrics, and overall client satisfaction.
Responsibilities
- Supervise and mentor a group of Trainers focused on client onboarding
- Conduct routine one-on-one sessions to share feedback, review performance indicators, and foster professional development
- Establish and execute a quality assurance program to audit performance and encourage ongoing enhancement
- Design enablement plans to improve team capabilities and consistency
- Handle team calendars, including holiday scheduling and paid time off
- Spot operational bottlenecks and collaborate cross-functionally to deploy scalable fixes
- Create and maintain standard operating procedures for better efficiency
- Work with technical teams to resolve recurring system errors in platforms like Salesforce, SFDC Scheduler, Zendesk, and Portal
- Review performance analytics to guide strategic decisions and refine onboarding workflows
- Serve as an escalation point for difficult client inquiries to ensure prompt resolution
Requirements
- Minimum of three years of professional experience in dynamic settings such as startups, consulting, or technology firms
- At least two years of direct people management experience leading small teams in a fast-moving business context
- Demonstrated capability to guide a team and drive measurable performance gains
- Hands-on problem-solving abilities focused on customer success and operational workflows
- Clear communication skills and the ability to collaborate across various teams
- Comfort operating in high-velocity environments characterized by ambiguity
Qualifications
- Previous familiarity with the dental industry or background in dentistry
- Experience in workforce management, covering capacity planning and scheduling
- A positive attitude, sense of humor, and capacity to build an engaging team culture
Core Skills
Benefits
- Healthcare coverage
- Dental care
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote or on-site position?
The posting specifies that the role is on-site and includes up to 20% travel for in-practice learning and Trainer support.
What is the employment type?
This is a full-time position.
What kind of experience is required for this role?
Candidates must have at least three years of professional experience in fast-paced environments like startups, consulting, or tech, plus a minimum of two years of direct people management experience.
What benefits does Dandy offer for this position?
For full-time roles, Dandy provides healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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