Remote opportunity at
BeyondTrustTechnical Account Manager
BeyondTrust, a global leader in identity security that serves 20,000 customers including 75 of the Fortune 100, is seeking a remote Technical Account Manager for a…
Career Tools
About This Role
BeyondTrust, a global leader in identity security that serves 20,000 customers including 75 of the Fortune 100, is seeking a remote Technical Account Manager for a full-time position. The company focuses on identity-centric solutions to manage attack surfaces, neutralize threats, and secure privileges. In this role, the professional will serve as a subject matter expert for strategic clients, guiding them on technical and operational configurations to support long-term expansion and…
Job Description
BeyondTrust, a global leader in identity security that serves 20,000 customers including 75 of the Fortune 100, is seeking a remote Technical Account Manager for a full-time position. The company focuses on identity-centric solutions to manage attack surfaces, neutralize threats, and secure privileges. In this role, the professional will serve as a subject matter expert for strategic clients, guiding them on technical and operational configurations to support long-term expansion and enhancement plans.
This position suits individuals with an enterprise software background who excel at customer advocacy and cross-functional coordination. The selected candidate will handle post-sales activities, facilitate product upgrades, maintain environment profiles, and drive ticket resolution alongside support teams. BeyondTrust values a culture of trust, continual learning, and flexibility, supporting employees from diverse backgrounds.
Responsibilities
- Deliver business, technical, and product knowledge for post-sales operations to maximize client satisfaction
- Educate clients regarding existing and new product functionality to aid their business growth
- Execute Technical Product Assessments
- Oversee, facilitate, and coordinate product upgrades
- Conduct regular product health checks
- Develop and sustain customer Environment Profiles
- Partner with support teams to drive ticket resolution
- Coordinate with cross-functional groups to address client issues
- Work alongside Professional Services and Project Managers during implementation phases
- Preserve overall account health for assigned clients
Requirements
- Minimum of five years of experience in technical account management, presales, professional services, support engineering, or similar customer-facing technical roles in enterprise software customer support
- Strong dedication to customer care and customer service abilities
- Adaptable, self-motivated learner for new technologies
- Effective time management and multitasking capabilities
- Strong collaboration skills and teamwork orientation
- Capacity to analyze and understand technical requirements of clients
- Strong verbal and written communication skills
- Ability to interact confidently in person and via phone with large groups and audiences
- Capability to collaborate with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams
- Proficiency in Windows-based server operating systems such as Microsoft Windows Server
- Working knowledge of Active Directory and GPO
- Familiarity with network topology and layers, networking tools and utilities, AV and firewall rules and policies, secure machine-to-machine communications, virtualization, security software, and Windows account administration
Qualifications
- Bachelor’s degree in a relevant technical discipline
- Experience with SQL
- Experience with scripting languages
- Experience with cloud technology
- Experience with Linux
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, the source posting indicates that the Technical Account Manager role is remote.
What employment type is this role?
The position is full-time.
What is the salary for this position?
The posting does not specify a salary.
What level of experience is required?
Candidates must have at least 5 years of experience in presales, technical account management, professional services, support engineering, or similar customer-facing technical roles within enterprise software customer support, along with a bachelor's degree in a related technical field.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.