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SamsaraTechnical Account Manager
Samsara is hiring a Technical Account Manager to join its team on a remote basis. The company provides a Connected Operations Cloud platform that utilizes Internet…
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About This Role
Samsara is hiring a Technical Account Manager to join its team on a remote basis. The company provides a Connected Operations Cloud platform that utilizes Internet of Things data to help physical operations industries improve safety, efficiency, and sustainability. In this role, the incumbent will serve as the primary technical interface for assigned clients, driving customer success, overseeing platform implementations, and managing critical support events. This opportunity suits professionals with…
Job Description
Samsara is hiring a Technical Account Manager to join its team on a remote basis. The company provides a Connected Operations Cloud platform that utilizes Internet of Things data to help physical operations industries improve safety, efficiency, and sustainability. In this role, the incumbent will serve as the primary technical interface for assigned clients, driving customer success, overseeing platform implementations, and managing critical support events. This opportunity suits professionals with extensive technical account management experience who want to support industries such as transportation, construction, and manufacturing. The position is open to candidates residing in the United States, excluding the San Francisco Bay, New York City, and Washington, D.C. metropolitan areas. Compensation consists of an annual base salary ranging from USD 85,978 to 130,050, alongside potential variable pay and equity for eligible roles.
Responsibilities
- Transform assigned clients' support experiences through advanced problem-solving and technical expertise
- Troubleshoot software, hardware, and artificial intelligence technology as the primary technical point of contact
- Align the company platform solutions with the specific business needs and operations of customers
- Build long-lasting relationships with client technical stakeholders and act as a trusted advisor
- Maintain accurate records of customer interactions within the engagement system
- Contribute to scaling and building the Technical Account Management team by sharing knowledge and best practices
- Travel occasionally to customer locations and provide after-hours or weekend coverage when required
Requirements
- Minimum of seven years of experience in technical account management, customer success, or a related role
- Fluency in English with strong written and verbal communication skills
- Demonstrated technical literacy to understand and troubleshoot software, hardware, and AI tools
- Proven ability to build and maintain strong customer relationships
- Data-informed business acumen focused on understanding client needs
Qualifications
- Bachelor degree in a technical field such as Computer Science or Engineering, or equivalent practical expertise
- Python coding proficiency
- Experience supporting enterprise-level clients within a SaaS, IoT, or PaaS environment
- Prior familiarity with tools such as Salesforce, Zendesk, Jira, Gainsight, Tableau, and Gemini AI
Core Skills
Benefits
- Base salary ranging from USD 85,978 to 130,050 per year
- Performance-based bonus or variable pay
- Equity eligibility for qualifying roles
- Flexible, employee-led remote working model
- Professional development stipend
- Comprehensive health and parental leave plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position open to candidates living in the US, except for the San Francisco Bay, New York City, and Washington, D.C. metropolitan areas.
What is the salary range for this job?
The annual base salary ranges from USD 85,978 to 130,050, with exact pay varying based on factors such as location, skills, and experience.
What experience is required for this role?
Applicants must have at least seven years of experience in customer success, technical account management, or a similar function, along with strong English communication skills and technical literacy.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.