Remote opportunity at
DopplerTechnical Customer Success Manager
Doppler is looking for a Technical Customer Success Manager to join their team in a remote capacity. In this full-time role, you will act as the…
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About This Role
Doppler is looking for a Technical Customer Success Manager to join their team in a remote capacity. In this full-time role, you will act as the primary contact for small businesses, startups, and mid-market clients, guiding them through onboarding and driving platform adoption. Doppler provides a developer-first secrets management platform designed to help engineering and security teams securely store secrets across any cloud infrastructure. This position suits an entrepreneurial professional…
Job Description
Doppler is looking for a Technical Customer Success Manager to join their team in a remote capacity. In this full-time role, you will act as the primary contact for small businesses, startups, and mid-market clients, guiding them through onboarding and driving platform adoption. Doppler provides a developer-first secrets management platform designed to help engineering and security teams securely store secrets across any cloud infrastructure.
This position suits an entrepreneurial professional with technical acumen who wants to help shape the customer success strategy at a growing security firm. You will collaborate closely with Sales, Support, Product, and Finance to ensure a seamless experience, handle renewals and upgrades, and represent the voice of the customer internally.
Responsibilities
- Manage the end-to-end post-sales experience and lead onboarding for new customers
- Build trusted advisor relationships with technical users and decision-makers ranging from developers to CISOs
- Drive account growth by identifying cross-sell and upsell opportunities and leading upgrade and renewal sales cycles
- Gather product feature requests and share insights with engineering and product teams
- Design and lead educational enablement programs covering product features, best practices, and security principles
- Assist users directly with technical troubleshooting and integration guidance
- Collect and analyze client feedback to create case studies
Requirements
- At least 3 years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, or Customer Success Engineer
- Background working with Developer, DevOps, DevSecOps, or Security products
- Demonstrated technical aptitude to understand customer needs, spot adoption blockers, and coordinate cross-functionally
- Proven history of driving retention and account expansion through implementations, QBRs, and contract renewals
- Strong communication and storytelling abilities tailored for both technical users and executives
- Self-starter attitude with enthusiasm for fast-paced startup environments
Qualifications
- Prior experience working at a startup or serving as an early hire
Core Skills
Benefits
- Premium health insurance covering medical, dental, and vision
- Unlimited paid time off with a strongly encouraged 3-week minimum
- Upward mobility opportunities
- Learning and development stipend
- Wealth advisor and 401k
- Pregnancy and family leave
- Fertility and adoption benefits
- Equal compensation regardless of race or gender
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
The position is remote.
What is the salary for this position?
The salary ranges from USD 105,000 to 140,000 per year.
What type of employment is this?
This is a full-time position.
What experience is required to apply?
Candidates must have 3 or more years of customer-facing experience in technical account management, customer success, or customer success engineering focused on developer, DevOps, DevSecOps, or security products.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.