Remote opportunity at
CoinbaseTechnical Program Manager, Knowledge Systems
Coinbase is hiring a full-time, remote Technical Program Manager for its Knowledge Systems team to help increase economic freedom globally. This role sits within a remote-first…
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About This Role
Coinbase is hiring a full-time, remote Technical Program Manager for its Knowledge Systems team to help increase economic freedom globally. This role sits within a remote-first organization that gathers quarterly for in-person working sessions known as surges. The position focuses on shaping the infrastructure that delivers precise knowledge across internal tooling, AI-powered support, and customer self-service channels. The person in this role will act as a bridge between customer experience,…
Job Description
Coinbase is hiring a full-time, remote Technical Program Manager for its Knowledge Systems team to help increase economic freedom globally. This role sits within a remote-first organization that gathers quarterly for in-person working sessions known as surges. The position focuses on shaping the infrastructure that delivers precise knowledge across internal tooling, AI-powered support, and customer self-service channels.
The person in this role will act as a bridge between customer experience, technical execution, and knowledge operations. Responsibilities include translating complex knowledge frameworks into technical specifications, managing cross-functional delivery, and scaling systems to handle business growth without requiring proportional headcount increases. Ideal candidates possess strong operational judgment, systems thinking, and experience managing technical programs within complex environments.
Coinbase is an equal opportunity employer that considers all qualified applicants regardless of background. Total compensation for this position includes base salary, bonus eligibility, equity, and benefits such as medical, dental, vision, and 401(k). Base pay ranges from $148,835 to $175,100 annually, with the final amount depending on geographic location.
Responsibilities
- Manage technical programs centered on improving systems, tools, and workflows for AI-assisted discovery, internal support knowledge, and customer self-service.
- Coordinate cross-functional groups across engineering, product, and partner teams to turn unstructured data and taxonomies into technical specifications, schemas, and execution plans.
- Oversee planning and implementation for workflow automation, content management system upgrades, metadata enhancements, and modernization of knowledge systems.
- Collaborate with Knowledge Systems leads to ensure content is accurate, structured for machine-readability, and properly governed prior to launch.
- Establish and run operational cadences for technical projects, handling roadmap tracking, dependency management, delivery accountability, and risk escalation.
- Find methods to cut manual tasks, boost scalability, and decouple headcount growth from business complexity.
Requirements
- At least 5 years of experience in technical program management, systems implementation, or operational program leadership within cross-functional settings.
- Familiarity with information retrieval architectures like vector databases, RAG, and LLM orchestration tools, alongside content management systems and structured data models.
- Demonstrated ability to connect technical decisions to business performance, customer impact, usability, and compliance risk.
- Background in turning operational strategies into technical requirements, tooling investments, and data schemas.
- Understanding of content systems, internal tooling, knowledge management, and workflow automation in customer experience or operations domains.
- Ability to drive alignment among technical and non-technical stakeholders across distributed teams and manage tradeoffs.
Core Skills
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan
- Equity eligibility
- Bonus eligibility
Frequently Asked Questions
Is this position remote?
Yes, Coinbase operates as a remote-first company, though employees are expected to gather quarterly for in-person working sessions referred to as surges.
What is the salary range for this role?
The annual base salary ranges from $148,835 to $175,100 USD, with exact pay varying based on location. Total compensation may also include equity, bonuses, and benefits.
What experience is required to apply?
Applicants must have 5 or more years of experience in technical program management, systems implementation, or operational program leadership within a complex cross-functional environment.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.