Hybrid opportunity at
CareemTraining & Quality Executive
Careem is looking for a Training and Quality Executive to join the onboarding group for partners at Dineout, which works with restaurant partners on the Careem…
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About This Role
Careem is looking for a Training and Quality Executive to join the onboarding group for partners at Dineout, which works with restaurant partners on the Careem app. The role is hybrid, full-time and based in Dubai. It joins quality assurance with partner capability building, so the holder runs the cycle from audit findings through to better onboarding, sharper training materials and stronger partner performance. On the training side, the executive…
Job Description
Careem is looking for a Training and Quality Executive to join the onboarding group for partners at Dineout, which works with restaurant partners on the Careem app. The role is hybrid, full-time and based in Dubai. It joins quality assurance with partner capability building, so the holder runs the cycle from audit findings through to better onboarding, sharper training materials and stronger partner performance.
On the training side, the executive would run onboarding for new partners and refresher sessions for those already live, keep procedures, decks and quick-reference aids current, and gauge retention through quizzes and practical checks. On the quality side, they would examine catalogue data such as menus, prices, imagery and promotions on a regular cycle, grade it against set scorecards, pinpoint why errors keep recurring, and report movement in the numbers.
The executive would also gather fresh menus, photos and offers from partners so that app listings stay correct, help partners refine their listings and campaigns, and work through customer complaints with them. Careem describes itself as moving into an AI-driven phase and seeks people who can use AI to make operations and training run better.
The ideal candidate has a background in running training, QA or managing partners, preferably from quick-commerce, restaurant delivery or online retail companies. They should explain complicated processes clearly to varied audiences, spot patterns in operational data, create engaging training content, and handle escalations with a customer-first attitude, with close attention to detail and metrics.
Responsibilities
- Run onboarding for new partners and refresher training for existing ones
- Keep operating procedures, decks and job aids current
- Carry out regular quality checks on menus, pricing, visuals and promotions, scored against scorecards
- Identify root causes of recurring errors and report quality trends
- Collect updated partner menus, imagery and offers, and help improve listings
- Handle customer escalations together with partners
Requirements
- Background in running training, QA or managing partners
- Clear communication for varied audiences
- Analytical ability for trend spotting, root-cause work and measuring training impact
- Skill in designing engaging training materials, SOPs and job aids
- Experience in customer or partner success, or handling escalations
- Strong attention to detail and comfort with metrics and scorecards
Qualifications
- Experience at quick-commerce, restaurant delivery or online retail companies
Core Skills
Benefits
- Office attendance of four days a week, with one day from home
- Remote work from any country for up to 30 days a year, plus unlimited vacation
- Healthcare cover and fitness reimbursements for gyms, health clubs and classes
- Chances to learn and develop alongside a community of colleagues
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
Dubai, and the role is described as hybrid.
Is the role full-time?
Yes, it is listed as full-time.
What salary is offered?
The posting does not specify a salary.
What working pattern does the posting describe?
Full-time colleagues are described as working four days a week in the office and one day from home.
Sample Interview Questions
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