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TamaraTrust & Safety Quality Analyst
Tamara is a prominent financial technology platform operating in Saudi Arabia and the Gulf Cooperation Council region. The company provides reliable financial solutions spanning retail, travel,…
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About This Role
Tamara is a prominent financial technology platform operating in Saudi Arabia and the Gulf Cooperation Council region. The company provides reliable financial solutions spanning retail, travel, education, and healthcare to over 25 million users and more than 130,000 partner merchants. It receives backing from investors such as Sanabil Investments, which is wholly owned by the Public Investment Fund, and SNB Capital. Tamara is hiring a Trust & Safety Quality Analyst…
Job Description
Tamara is a prominent financial technology platform operating in Saudi Arabia and the Gulf Cooperation Council region. The company provides reliable financial solutions spanning retail, travel, education, and healthcare to over 25 million users and more than 130,000 partner merchants. It receives backing from investors such as Sanabil Investments, which is wholly owned by the Public Investment Fund, and SNB Capital.
Tamara is hiring a Trust & Safety Quality Analyst to oversee the quality assurance framework within the Trust & Safety division. This position involves assessing the performance of Fraud Investigators to maintain high standards of accuracy, regulatory adherence, and customer experience. The role requires leading weekly calibration sessions, managing operational post-mortems following fraud incidents, conducting regular case audits, and collaborating with engineering and product teams to enhance tools and minimize manual tasks. Candidates must possess bilingual fluency in English and Arabic, alongside strong analytical capabilities.
Responsibilities
- Design and update evaluation scorecards and methodologies for Consumer and Merchant fraud investigations
- Organize weekly sessions with team leads and investigators to align on decision-making logic and minimize variance across shifts
- Provide data-driven feedback and coaching to team members regarding quality standards
- Lead operational post-mortems after fraud losses to determine whether failures stemmed from human error, training gaps, or tool issues
- Collaborate with product and engineering teams to recommend tool enhancements that reduce manual effort and improve detection accuracy
- Offer guidance on complex and high-stakes investigations to balance risk appetite and customer experience goals
- Conduct routine audits of closed investigation cases to verify compliance with internal policies
Requirements
- Minimum of three years of experience in Fraud Prevention, Compliance, or AML
- At least one to two years of experience specifically in a Quality Assurance or Senior Analyst role
- Bilingual fluency in both English and Arabic
- Strong analytical abilities combined with attention to detail
- Excellent communication and interpersonal skills
- Ability to remain calm and decisive under urgent, high-pressure circumstances
Qualifications
- Bachelor degree in a related field or equivalent experience
- Familiarity with Excel, SQL, and Python
Core Skills
Frequently Asked Questions
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What is the employment type for this role?
The posting specifies that this is a full-time position.
What remote or on-site work policies apply to this position?
The job posting does not specify whether the role is remote, hybrid, or on-site.
What language skills are needed for this position?
Candidates must have bilingual fluency in both English and Arabic.
What salary is offered for this role?
The salary is not specified in the job posting.
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