Remote opportunity at
ToptalVP, AI Services - US-Based
Toptal calls itself the largest all-remote team on the planet and is a network of business, design and technology specialists. It is hiring a Vice President…
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About This Role
Toptal calls itself the largest all-remote team on the planet and is a network of business, design and technology specialists. It is hiring a Vice President of AI Services, the executive owner of how Toptal designs, delivers and expands AI-driven IT service management (ITSM) offerings for clients. The company presents itself as a managed service provider leading in AI-led IT service change, and this role is central to its growth…
Job Description
Toptal calls itself the largest all-remote team on the planet and is a network of business, design and technology specialists. It is hiring a Vice President of AI Services, the executive owner of how Toptal designs, delivers and expands AI-driven IT service management (ITSM) offerings for clients. The company presents itself as a managed service provider leading in AI-led IT service change, and this role is central to its growth plans.
The VP runs the AI Services practice, which carries profit-and-loss accountability, and reports to the CEO of Services. Responsibilities include setting the practice's strategy, creating repeatable offerings that bring AI into ITIL processes such as incident, problem, change, service request and knowledge management, and shaping pricing and go-to-market plans with sales and marketing. The VP also serves as an executive adviser to key clients, runs discovery workshops and maturity assessments, and oversees ServiceNow AI delivery and governance of links to external AI platforms. Team building is part of the mandate.
The position is remote within the US, and candidates need work authorization in the United States at hiring. It is classified as full-time and exempt under US FLSA rules. Compensation includes a base salary, a quarterly discretionary bonus linked to goals, and monthly commissions on engagements sold. US benefits include a 401(k), health, dental and vision coverage, life and disability cover, flexible spending and health savings accounts, telehealth, employee assistance services and flexible paid leave. Applications are accepted on a rolling basis.
Responsibilities
- Set the direction, strategy and profit and loss targets for the AI Services practice
- Build repeatable offerings that bring AI into ITIL processes for many kinds of clients
- Shape pricing, packaging and go-to-market approach alongside sales and marketing
- Develop internal playbooks, accelerators and ready-made ServiceNow AI assets
- Advise client leaders on AI maturity and co-design ITSM roadmaps
- Run discovery sessions and present ROI cases, such as faster incident resolution and fewer tickets
- Oversee design and delivery of ServiceNow AI features, including Now Assist and Virtual Agent
- Govern links to outside AI services and set quality and measurement rules
- Manage the ServiceNow partnership, including co-sell and reseller programs
- Recruit and develop people in architecture, ServiceNow delivery and ITSM consulting
Requirements
- Undergraduate degree required
- Ten-plus years in IT services, with at least five in senior leadership at an MSP, systems integrator or consulting firm
- Track record building or expanding an ITSM or AI practice in a managed services or services firm
- Practical ServiceNow know-how at architect or delivery-lead level, spanning Now Assist and ITOM
- Applied understanding of ITIL v4
- Experience using AI, automation or ML inside ITSM or IT operations for large clients
- Experience advising C-suite executives and making investment cases
- P&L responsibility covering revenue, margin and utilization
- Excellent written and spoken communication
- Works independently and is a top individual contributor
- Authorized to work in the United States at hire, with resumes and correspondence in English
- Joins scheduled virtual meetings on camera and uses collaboration tools
Qualifications
- ServiceNow Certified Implementation Specialist (CIS-ITSM) or a higher partner credential
- ITIL Managing Professional or Strategic Leader credential
- Familiarity with LLMs and generative AI interfaces such as OpenAI, Azure OpenAI and Anthropic
- Experience linking AIOps platforms to ServiceNow
- Solution design for multi-tenant, multi-client environments
- MBA or a higher academic degree in computing or information systems
- Engagement with the ServiceNow partner network or ITSM community
Core Skills
Benefits
- Base salary plus a quarterly discretionary bonus and monthly commissions
- 401(k) retirement plan
- Health coverage spanning medical, dental and vision
- Life insurance plus both short- and long-term disability cover
- Flexible spending and health savings accounts, telehealth, and an employee assistance program
- Flexible paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where can the job be done?
The role is fully remote. Candidates need US work authorization at the point of hire.
Who does the VP report to?
The VP reports to the CEO of Services; the role holds profit-and-loss responsibility for the practice.
How is pay structured?
Pay includes a base salary, a quarterly discretionary bonus tied to objectives, and monthly commissions on engagements sold.
What experience is required?
An undergraduate degree and ten or more years in IT services, including at least five years in senior leadership.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.