Remote opportunity at
ToptalVP, AI Services
Toptal operates a worldwide network of talent that helps companies scale their teams on demand. This remote, full-time position is for a Vice President of AI…
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About This Role
Toptal operates a worldwide network of talent that helps companies scale their teams on demand. This remote, full-time position is for a Vice President of AI Services, the executive who owns how Toptal designs, delivers and expands AI-enabled ITSM offerings for clients. The company describes itself as a managed service provider working at the leading edge of AI-led change in IT service operations, and presents this leadership post as central…
Job Description
Toptal operates a worldwide network of talent that helps companies scale their teams on demand. This remote, full-time position is for a Vice President of AI Services, the executive who owns how Toptal designs, delivers and expands AI-enabled ITSM offerings for clients. The company describes itself as a managed service provider working at the leading edge of AI-led change in IT service operations, and presents this leadership post as central to its growth strategy.
The role is client-facing and sits where artificial intelligence, ITIL practice and ServiceNow meet. The VP builds and leads the AI Services practice, learns the service management problems that client executives face, and converts those needs into offerings that can be repeated across accounts. Internal duties include developing the methods, tooling and talent that delivery teams rely on as the practice grows.
The position carries profit-and-loss responsibility for the practice. Candidates should bring more than a decade of IT services work, including five or more years working at senior leadership level at an MSP, a systems integrator or an IT consulting company. The posting also asks for a record of building or growing a practice centered on ITSM or AI, hands-on ServiceNow skill at architect or delivery-leadership level, and detailed knowledge of ITIL v4. Presenting investment cases and ROI models to C-suite leaders is part of the job.
The first-year goals are to run a profitable AI Services practice and keep growing its revenue. Applications and correspondence must be in English.
Responsibilities
- Set direction, strategy and profit-and-loss results for the AI Services practice inside the managed services portfolio
- Design repeatable offerings that use AI to improve incident, problem, change, request and knowledge processes
- Work with Sales and Marketing on pricing, packaging and go-to-market plans
- Create reusable playbooks, accelerators and pre-built AI assets for ServiceNow
- Serve as executive AI adviser to key clients, leading discovery sessions and maturity reviews
- Lead design and rollout of ServiceNow AI features for clients, including Now Assist and Virtual Agent
- Define quality standards, KPIs, SLAs and OLAs for AI-enhanced service management work
- Hire and lead AI architects, ServiceNow specialists and ITSM consultants
Requirements
- Over a decade in IT services, with five or more years at senior leadership level
- Track record of launching or expanding an ITSM or AI practice inside a services firm
- Hands-on ServiceNow skill at architect or delivery-leadership level across Now Assist, Virtual Agent, ITOM or ITSM Pro
- Solid command of ITIL v4 practices
- Applied experience using AI, automation or machine learning in service management for large clients
- Ability to influence C-suite leaders while owning revenue, margin and utilization goals
Qualifications
- Bachelor's degree required
- CIS-ITSM certification or a higher ServiceNow partner credential is preferred
- Working familiarity with large language models and generative AI APIs for enterprise use
- Experience with AIOps tools such as Moogsoft, BigPanda or Dynatrace
- Architecture background designing solutions for MSP environments that serve many clients
- MBA or graduate degree in computing, information systems or a related subject is preferred
- Visible involvement in the ServiceNow partner community or ITSM industry groups
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting lists it as remote with no country or time zone requirement. Applications and correspondence must be in English.
How much experience does the posting ask for?
More than ten years in IT services, including five or more years working at senior leadership level at an MSP, systems integrator or consulting firm.
Is the role full-time and what is the pay?
The posting describes a full-time position. It does not state a salary or pay range.
Does the posting explain how to apply?
No application steps are described. The only stated requirement is that applications and correspondence be in English.
Sample Interview Questions
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