Remote opportunity at
CloudbedsWebsite Onboarding Specialist
Cloudbeds is seeking a Website Onboarding Specialist to join its Professional Services Team in a remote role operating from 10:00 AM to 7:00 UTC. Cloudbeds develops…
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About This Role
Cloudbeds is seeking a Website Onboarding Specialist to join its Professional Services Team in a remote role operating from 10:00 AM to 7:00 UTC. Cloudbeds develops unified hospitality software that integrates with hundreds of partners to power properties across 150 countries. Founded in 2012, the company features a fully remote team spanning more than 40 countries and builds technology designed to help hoteliers streamline operations and elevate commercial strategies. In…
Job Description
Cloudbeds is seeking a Website Onboarding Specialist to join its Professional Services Team in a remote role operating from 10:00 AM to 7:00 UTC. Cloudbeds develops unified hospitality software that integrates with hundreds of partners to power properties across 150 countries. Founded in 2012, the company features a fully remote team spanning more than 40 countries and builds technology designed to help hoteliers streamline operations and elevate commercial strategies.
In this position, the specialist will utilize a consultative approach to design high-quality hospitality websites using the company's internal website builder. The role involves managing onboarding projects, meeting service delivery schedules, maintaining task tracking systems, and communicating directly with global clients via voice calls, video meetings, and email. The person in this role will also troubleshoot website errors, help address potential customer inquiries, coordinate internal escalations, and collaborate with website designer colleagues to publish sites efficiently based on internal standards.
This opportunity is well-suited for a creative professional with a strong design eye, exceptional communication abilities, and solid emotional intelligence who enjoys interacting with clients worldwide. Candidates should be capable of handling deadline-driven pressures, managing multiple projects simultaneously, and contributing to service improvement initiatives. Fluency in both English and Spanish is necessary for this position.
Responsibilities
- Design and conceptualize professional hospitality websites for clients using an in-house website builder with a consultative approach
- Oversee website onboarding projects and maintain service delivery timelines across multiple accounts
- Maintain records and update task management systems associated with website service delivery
- Communicate directly with diverse customer profiles through voice calls, video calls, and email
- Handle pre-sale service scoping and answer questions from potential customers
- Investigate website errors, research support issues, and suggest service enhancements
- Coordinate internal escalations and collaborate with internal teams to update customers or resolve concerns
- Publish quality websites efficiently by adhering to internal procedures and working alongside a design team
- Apply graphic design tools to create visual elements that match customer branding
- Research and develop content to build websites rapidly
- Handle customer complaints and provide problem resolution
- Contribute to the development of website service improvement projects and processes
Requirements
- Background in customer service or professional services onboarding
- Fluency in both English and Spanish
- Strong written and verbal communication skills with customer empathy
- Ability to lead and collaborate within a diverse team
- Strong organizational skills and ability to handle results-driven pressure as a proactive self-starter
- Reliable internet and Wi-Fi connection
- Authorization to work in the job location without requiring visa sponsorship
Qualifications
- One or more years of experience in website design and development
- One or more years of experience with HTML and CSS
- Experience using Adobe Photoshop and Canva
- Experience working with a Content Management System such as WordPress, Drupal, or Duda
Core Skills
Benefits
- Paid time off in accordance with local labor requirements
- Fully paid parental leave
- Home office stipend based on the country of residency
- Professional development courses via Cloudbeds University
- Access to professional development opportunities including manager training, upskilling, and knowledge transfer
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, Cloudbeds operates as a fully remote team and this role is remote.
What are the working hours for this role?
The scheduled working hours are from 10:00 AM to 7:00 PM UTC.
What language skills are required?
Applicants must be fluent in both English and Spanish.
Does Cloudbeds offer visa sponsorship for this position?
No, applicants must be authorized to work in their current location without requiring visa sponsorship, as Cloudbeds is unable to provide it for this role.
What is the salary for this position?
The salary is not stated in the job posting.
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