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ServiceNowAccount Director - CRM - MRD
ServiceNow is hiring an Account Director - CRM - MRD for an on-site position located in Bengaluru. In this role, the professional will lead market success…
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About This Role
ServiceNow is hiring an Account Director - CRM - MRD for an on-site position located in Bengaluru. In this role, the professional will lead market success for CRM and Industry Workflow solutions across the manufacturing, retail, and distribution sectors, alongside identifying and developing CRM opportunities within the Global Capability Centre ecosystem. The chosen candidate will support territory strategy and planning, guide Account Executives during account planning, and help organizations envision…
Job Description
ServiceNow is hiring an Account Director - CRM - MRD for an on-site position located in Bengaluru. In this role, the professional will lead market success for CRM and Industry Workflow solutions across the manufacturing, retail, and distribution sectors, alongside identifying and developing CRM opportunities within the Global Capability Centre ecosystem.
The chosen candidate will support territory strategy and planning, guide Account Executives during account planning, and help organizations envision digital transformation paths. Responsibilities include driving conversations centered on AI-led CRM transformation, leveraging Agentic AI and workflow orchestration, and collaborating closely with solution consulting teams and ecosystem partners.
This position requires frequent travel between 30 and 50 percent of the time. ServiceNow provides an inclusive environment and handles export control regulations as part of its hiring process.
Responsibilities
- Contribute strategic input to territory planning and account targeting across manufacturing, retail, and distribution verticals.
- Advise Account Executives during account planning to pinpoint CRM-led transformation opportunities.
- Meet with clients to design transformation roadmaps and explain business value in coordination with sales teams and partners.
- Lead discussions focused on AI-driven CRM transformation, workflow orchestration, and intelligent automation.
- Identify and cultivate CRM prospects within the Global Capability Centre network.
- Partner with Solution Consulting teams to formulate solution positioning and capability roadmaps.
- Mentor sales teams on foundational CRM and industry solution features to streamline the sales cycle.
- Manage time allocation dynamically depending on territory needs and business opportunities.
Requirements
- At least six years of professional experience in enterprise solution sales, technology sales, CRM sales, or a related client-facing sales position.
- Solid understanding of CRM platforms, customer experience transformation, and enterprise business operations.
- Demonstrated ability to convey the return on investment and business value of specialized solutions.
- Familiarity with AI principles applied to enterprise workflows, including Generative AI and intelligent automation.
- Knowledge of business processes and transformation priorities specific to manufacturing, retail, and distribution industries.
- Ability to travel between 30% and 50% of the time.
Qualifications
- Prior exposure to utilizing or evaluating how AI integrates into decision-making, workflow automation, and problem-solving.
- Familiarity with the Global Capability Centre network and its function in global enterprise changes.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work policy for this role?
This position is on-site in Bengaluru, with required travel ranging between 30% and 50%.
What experience level is required for the Account Director role?
Candidates must have at least six years of relevant experience in technology sales, enterprise solution sales, CRM sales, or a similar client-facing sales role.
What is the salary for this position?
The salary is not stated in the job posting.
How can candidates request accommodations for the application process?
Applicants requiring reasonable accommodations can contact globaltalentss@servicenow.com for assistance.
Sample Interview Questions
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