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ServiceNowKey Account Director - CRM - TMT
ServiceNow is seeking a Key Account Director - CRM - TMT to join its team in Mumbai. This on-site role focuses on driving market adoption of…
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About This Role
ServiceNow is seeking a Key Account Director - CRM - TMT to join its team in Mumbai. This on-site role focuses on driving market adoption of the employer's CRM and Industry Workflow solutions tailored for the Telecom, Media, and Technology sector. The platform leverages artificial intelligence, data, and automation to connect customer engagement, sales, service, field operations, and enterprise workflows. The position requires close collaboration with account executives, solution consultants,…
Job Description
ServiceNow is seeking a Key Account Director - CRM - TMT to join its team in Mumbai. This on-site role focuses on driving market adoption of the employer's CRM and Industry Workflow solutions tailored for the Telecom, Media, and Technology sector. The platform leverages artificial intelligence, data, and automation to connect customer engagement, sales, service, field operations, and enterprise workflows.
The position requires close collaboration with account executives, solution consultants, and leadership teams to shape territory strategy, build strategic customer relationships, and lead complex solution sales. Candidates will guide clients through digital transformation journeys, focusing on AI-led CRM capabilities such as intelligent automation and workflow orchestration.
This opportunity suits experienced sales professionals with a background in enterprise solution sales, deep knowledge of CRM platforms, and a strong understanding of TMT industry processes. The role involves regular travel between 30 and 50 percent of the time.
Responsibilities
- Contribute to territory planning and strategy to enhance account targeting and vertical market execution
- Partner with Account Executives to offer strategic guidance during account planning and identify CRM-led transformation opportunities
- Ensure alignment between account plans and the Now Value principles to deliver measurable business outcomes
- Meet with customers to map out digital transformation strategies and present business value roadmaps alongside account teams and partners
- Lead discussions centred on AI-driven CRM transformation, covering Agentic AI, AI agents, and workflow orchestration
- Spot and cultivate CRM prospects across Sales, Customer Service, Field Service, Order Management, and TMT ecosystems
- Communicate with TMT leadership and technology decision-makers to build enterprise relationships and identify transformation projects
- Collaborate with Solution Consulting teams to formulate solution positioning and capability roadmaps
- Mentor sales team members on foundational CRM and industry solution capabilities to streamline the sales cycle
- Travel between 30 and 50 percent of the time as needed
Requirements
- Possess over 12 years of relevant background in technology sales, enterprise solution sales, CRM sales, or related customer-facing sales functions
- Demonstrate a strong comprehension of CRM solutions, enterprise business workflows, and customer experience transformation
- Show a proven capability to communicate the business value and return on investment of specialty solutions while directing complex sales cycles
- Display familiarity with artificial intelligence concepts applied to business processes, including Generative AI and intelligent automation
- Understand TMT industry-specific transformation priorities and business operations
- Demonstrate consultative selling, stakeholder management, presentation, and communication skills
- Be willing to travel 30 to 50 percent of the time
Qualifications
- Demonstrated experience utilizing or analyzing how to incorporate AI into work processes, decision-making, or problem-solving
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Mumbai and is designated as an on-site role.
What is the employment type?
The employment type is full-time.
How much experience is required for this position?
Candidates must have 12 or more years of relevant experience in enterprise solution sales, technology sales, CRM sales, or an alternative customer-facing sales role.
Is travel required for this role?
Yes, the posting notes a willingness to travel 30 to 50 percent of the time as required.
What is the salary for this position?
The salary is not stated in the job posting.
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