Remote opportunity at
ElevenlabsAccount Management Lead - UK/I
ElevenLabs is an artificial intelligence research and product enterprise focused on transforming human interaction with technology by developing human-like AI voice models, intelligent customer engagement agents,…
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About This Role
ElevenLabs is an artificial intelligence research and product enterprise focused on transforming human interaction with technology by developing human-like AI voice models, intelligent customer engagement agents, and developer audio tools. Backed by major investors and recognized for high-velocity operations, the organization is currently seeking an Account Management Lead to direct account operations across the UK and Ireland region. In this remote-first capacity, the selected candidate will operate as a player-coach…
Job Description
ElevenLabs is an artificial intelligence research and product enterprise focused on transforming human interaction with technology by developing human-like AI voice models, intelligent customer engagement agents, and developer audio tools. Backed by major investors and recognized for high-velocity operations, the organization is currently seeking an Account Management Lead to direct account operations across the UK and Ireland region.
In this remote-first capacity, the selected candidate will operate as a player-coach who balances team leadership with direct portfolio management. Responsibilities include guiding experienced account managers, driving net revenue retention, managing renewals, and maintaining high-level executive relationships. The ideal applicant brings extensive software-as-a-service background, technical aptitude, and a proven track record of exceeding expansion objectives. Professionals may execute their duties remotely within the designated region or choose to utilize company office spaces in London and Dublin.
Responsibilities
- Manage, mentor, and coach an account management team within the UK and Ireland region
- Directly oversee a selection of priority accounts and participate in critical customer discussions
- Meet regional net revenue retention, retention, and expansion targets
- Establish strategic direction and repeatable playbooks for renewals, upsells, and adoption
- Collaborate with European go-to-market leadership and cross-functional teams to align organizational goals
- Represent customer needs in internal leadership discussions to influence product roadmaps and strategies
Requirements
- Ten or more years of post-sales or account management experience within the SaaS industry
- Background working with UK and Ireland customer accounts
- Five or more years of direct people leadership experience managing account managers and team quotas
- Demonstrated technical acumen regarding product capabilities, integrations, and data insights
- Proven ability to surpass net revenue retention, expansion, and renewal goals
Qualifications
- Familiarity with tools such as Salesforce, Gong, Sigma, and Pylon
Core Skills
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite gathering
- Monthly co-working stipend for individuals not near a primary hub
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This is a remote-first role that can be performed from anywhere within the UK and Ireland, with optional access to company offices in London and Dublin.
What type of employment is this?
The source posting specifies that this is a full-time employment opportunity.
What salary is offered for this role?
The source posting does not specify the salary for this position.
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