Remote opportunity at
ElevenlabsAccount Management Lead - Western Europe
ElevenLabs, an artificial intelligence research and product enterprise valued at $22 billion with $781 million in funding, seeks an Account Management Lead for the Western Europe…
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About This Role
ElevenLabs, an artificial intelligence research and product enterprise valued at $22 billion with $781 million in funding, seeks an Account Management Lead for the Western Europe region. Operating remotely throughout Europe with optional office availability in London, Dublin, or Paris, the company builds advanced voice, text, audio, and conversational platforms used by millions of individuals and thousands of businesses. This role functions as a player-coach position responsible for leading, mentoring,…
Job Description
ElevenLabs, an artificial intelligence research and product enterprise valued at $22 billion with $781 million in funding, seeks an Account Management Lead for the Western Europe region. Operating remotely throughout Europe with optional office availability in London, Dublin, or Paris, the company builds advanced voice, text, audio, and conversational platforms used by millions of individuals and thousands of businesses.
This role functions as a player-coach position responsible for leading, mentoring, and developing a team of account managers across Western Europe. The professional in this position will directly oversee key accounts, guide strategic renewal and expansion cycles, optimize post-sales operations, and cultivate executive-level client relationships. Candidates should possess a strong operational mindset, enthusiasm for building scalable playbooks from scratch, and the ability to represent client needs in broader organizational strategy discussions.
ElevenLabs operates on a high-velocity, low-bureaucracy model that leverages artificial intelligence tools across all departments. The ideal candidate thrives in a fast-paced environment, demonstrates technical aptitude, and maintains a commitment to team development and measurable client value.
Responsibilities
- Manage, coach, and guide a high-performing team of account managers in Western Europe
- Oversee regional net revenue retention, customer expansion, and retention objectives
- Operate as a player-coach by directly managing select priority accounts and joining key client discussions
- Establish strategic direction and align team initiatives with broader corporate goals and market shifts
- Design and deploy repeatable playbooks for customer adoption, upsells, and renewals
- Build executive relationships within key accounts to act as a trusted advisor and internal client advocate
- Partner with European go-to-market leadership and cross-functional teams to ensure cohesive execution
Requirements
- Minimum of ten years of experience in post-sales or account management roles within SaaS environments
- Prior experience managing accounts within Western Europe
- At least five years of direct people leadership experience managing account managers and driving team quotas
- Demonstrated ability to exceed expansion, renewal, and net revenue retention goals
- Strong analytical and operational capabilities utilizing data to forecast outcomes and optimize workflows
- Proficiency in either German or French
- Technical acumen to guide teams through product integrations, capabilities, and data insights
Qualifications
- Hands-on experience with tools including Salesforce, Gong, Sigma, and Pylon
Core Skills
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend to visit colleagues
- Annual company offsite gathering in changing global locations
- Monthly co-working stipend for individuals located outside main hubs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is remote-first and can be performed from any location within Europe. Alternatively, employees may choose to work from company offices located in London, Dublin, or Paris.
What are the language requirements for this position?
Proficiency in either German or French is required for this role.
What experience level is required?
Candidates must have at least ten years of SaaS post-sales or account management experience, including a minimum of five years in a direct people leadership capacity.
Is salary information provided in the job posting?
The posting does not specify a salary for this position.
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