Account Manager

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About This Role

Kinsta operates as a managed WordPress hosting provider supporting over 120,000 businesses such as startups, educational institutions, and Fortune 500 corporations. The company maintains a remote-first work environment and seeks an Account Manager to join its team in the Asia-Pacific region. This client-facing, quota-carrying position focuses on post-sale management, client retention, and driving revenue growth through cross-selling and upselling. The chosen candidate will oversee an assigned book of business for…

Job Description

Responsibilities

• Own and manage an assigned book of business for the entire duration of the client relationship
• Serve as the day-to-day point of contact for non-technical customer support and relationship maintenance
• Monitor client health and satisfaction scores to identify at-risk accounts and improve retention
• Drive additional revenue through cross-selling, upselling, and executing a process-driven sales approach
• Coordinate with internal departments to solve problems and deliver service
• Conduct regular account reviews and communications to help clients maximize service value
• Provide regular, accurate, and timely deal updates to management and executives
• Maintain up-to-date customer and deal records inside HubSpot CRM
• Collaborate with sales engineers to educate buyers and assist colleagues in meeting team quotas

Requirements

• At least 3 years of prior experience in SaaS sales or account management
• Demonstrated ability to handle multiple account management projects simultaneously while maintaining attention to detail
• Practical background in cross-selling, upselling, and contract renegotiation
• Strong interest in technology and tech-savvy capabilities
• Near-native English proficiency paired with exceptional writing abilities
• Strong interpersonal and communication skills

Qualifications

• Prior knowledge of the hosting industry
• Previous outbound sales experience

Core Skills

Benefits

• Flexible and remote-first work environment
• Annual remote expense budget
• Flexible paid time off
• Paid parental leave
• Annual professional development budget available after one year of employment
• Sabbatical available after three years of employment and every three years thereafter
• Location-specific healthcare benefits encompassing dental and vision for employees hired in the USA, UK, and Hungary
• Pension plan for UK-based personnel and 401k contributions for USA-based staff

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