Remote opportunity at
PavagoAccount Manager - Customer Retention & Upselling | Remote
Pavago is hiring an Account Manager to work remotely on behalf of a client during U.S. business hours. This full-time position focuses on maintaining existing customer…
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About This Role
Pavago is hiring an Account Manager to work remotely on behalf of a client during U.S. business hours. This full-time position focuses on maintaining existing customer relationships, boosting retention rates, and generating expansion revenue through upselling and cross-selling. The ideal candidate will take ownership of a dedicated customer portfolio, monitor renewal risks, and collaborate with internal teams to resolve client issues. Daily duties include conducting check-ins, performing account reviews, keeping…
Job Description
Pavago is hiring an Account Manager to work remotely on behalf of a client during U.S. business hours. This full-time position focuses on maintaining existing customer relationships, boosting retention rates, and generating expansion revenue through upselling and cross-selling. The ideal candidate will take ownership of a dedicated customer portfolio, monitor renewal risks, and collaborate with internal teams to resolve client issues.
Daily duties include conducting check-ins, performing account reviews, keeping CRM records updated, and meeting specific retention and revenue targets. This role suits professionals with prior experience in account management, sales, or customer success who possess strong commercial acumen and problem-solving abilities.
Responsibilities
- Oversee an assigned portfolio of current customer accounts
- Perform routine account reviews and check-ins with clients
- Establish connections with key stakeholders
- Detect renewal threats and tackle problems proactively
- Spot cross-sell and upsell possibilities
- Suggest further services or products according to client requirements
- Collaborate internally to fix client issues
- Keep account details, forecasts, and opportunities updated in the CRM
- Meet goals related to client retention and expansion revenue
Requirements
- Minimum of 2 years of experience in sales, customer success, or account management
- Proficiency in building client relationships
- Commercial perspective with experience spotting expansion avenues
- Effective communication and problem-solving skills
- Familiarity with CRM platforms
- Ability to handle multiple customer accounts concurrently
- Results-focused approach with accountability for retention and revenue KPIs
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote and operates during U.S. business hours.
What is the employment type?
This is a full-time position.
What experience is required for this role?
Candidates must have at least two years of experience in account management, customer success, or sales.
What is the salary for this position?
The salary is not specified in the job posting.
What does the interview process involve?
The hiring process consists of an initial screening call, a Spark Hire video interview, a recruiter interview, a client interview, followed by an offer and onboarding.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.