Remote opportunity at
PavagoCustomer Success & Client Retention Expert
Pavago is hiring a remote, part-time Customer Success and Client Retention Expert for one of its clients. This worldwide remote position requires less than 30 hours…
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About This Role
Pavago is hiring a remote, part-time Customer Success and Client Retention Expert for one of its clients. This worldwide remote position requires less than 30 hours per week and focuses on post-onboarding client relationships, engagement, and churn reduction. The chosen professional will collaborate with leadership, sales, and operations to optimize the customer journey, manage renewals, and analyze client feedback. Daily activities involve reviewing client health, reaching out proactively to existing…
Job Description
Pavago is hiring a remote, part-time Customer Success and Client Retention Expert for one of its clients. This worldwide remote position requires less than 30 hours per week and focuses on post-onboarding client relationships, engagement, and churn reduction. The chosen professional will collaborate with leadership, sales, and operations to optimize the customer journey, manage renewals, and analyze client feedback.
Daily activities involve reviewing client health, reaching out proactively to existing customers, identifying at-risk accounts, supporting onboarding, and analyzing metrics such as NPS and CSAT. Candidates must possess strong written and verbal English communication skills, a data-driven mindset, and the ability to work independently.
Responsibilities
- Build and maintain strong relationships with existing clients
- Serve as a trusted point of contact throughout the customer lifecycle
- Conduct proactive client check-ins and follow-ups
- Develop and execute strategies to improve client retention and reduce churn
- Identify disengaged or at-risk customers and investigate reasons for dissatisfaction
- Review the full customer journey from onboarding through ongoing engagement to find friction points
- Gather customer feedback through surveys, NPS, CSAT, and direct conversations
- Monitor and report on metrics including retention rate, churn, NPS, CSAT, and engagement
- Partner with sales, operations, and leadership to communicate customer needs and improve handoffs
Requirements
- Proven experience in Customer Success, Account Management, Client Retention, or a closely related client-facing role
- Strong understanding of customer lifecycle management, client engagement, retention strategies, and churn reduction
- Excellent written and verbal English communication skills
- Experience using CRM platforms such as HubSpot, Salesforce, or similar systems
- Data-driven mindset with the ability to interpret customer feedback and performance metrics
- Strong organizational, follow-up, and independent working skills
- Reliable internet connection and availability within the agreed part-time schedule
Qualifications
- Experience in real estate, SaaS, or service-based businesses
- Familiarity with Customer Success platforms like Gainsight, ChurnZero, or Intercom
- Experience managing renewals, upselling, cross-selling, and at-risk accounts
- Familiarity with NPS, CSAT, churn, and retention reporting
Core Skills
Benefits
- Flexible part-time schedule working less than 30 hours per week
- Fully remote work environment open worldwide
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote and open worldwide.
What is the employment type and schedule?
It is a part-time position requiring less than 30 hours per week with a flexible schedule.
What is the salary for this role?
The salary is not stated in the job posting.
What does the application process involve?
The application process includes an initial application review, an intro video recorded via Spark Hire, a client interview, and an offer with onboarding.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.