Remote opportunity at
PavagoAccount Manager - Customer Retention & Upselling | Remote
Pavago is helping a client hire a full-time Account Manager to focus on customer retention and upselling. This fully remote position operates during U.S. business hours.…
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About This Role
Pavago is helping a client hire a full-time Account Manager to focus on customer retention and upselling. This fully remote position operates during U.S. business hours. The person in this role will oversee an assigned group of customer accounts, foster connections with key stakeholders, and secure renewals while spotting potential risks early. Responsibilities also include proposing supplementary services, collaborating internally to address client problems, updating CRM records, and hitting revenue…
Job Description
Pavago is helping a client hire a full-time Account Manager to focus on customer retention and upselling. This fully remote position operates during U.S. business hours. The person in this role will oversee an assigned group of customer accounts, foster connections with key stakeholders, and secure renewals while spotting potential risks early. Responsibilities also include proposing supplementary services, collaborating internally to address client problems, updating CRM records, and hitting revenue and retention goals. Candidates should possess a commercial focus, a knack for solving problems, and the ability to handle several accounts at once. The interview procedure consists of an initial screening call, a Spark Hire video interview, a recruiter interview, a client interview, and final offer onboarding.
Responsibilities
- Oversee an assigned portfolio of current customer accounts
- Perform routine check-ins and formal account reviews
- Establish rapport with essential stakeholders
- Detect renewal threats and tackle problems proactively
- Spot cross-sell and upsell possibilities
- Suggest relevant products or services matching client requirements
- Partner with internal teams to fix customer problems
- Update the CRM with precise account details, opportunities, and forecasts
- Meet defined targets for retention and expansion revenue
Requirements
- Have a minimum of two years of background in sales, customer success, or account management
- Demonstrate the ability to forge strong customer relationships
- Bring a commercial perspective with experience spotting growth openings
- Exhibit strong problem-solving and communication skills
- Show familiarity with CRM platforms
- Possess the capability to juggle multiple customer accounts concurrently
- Operate as results-focused with familiarity managing retention and revenue KPIs
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this is a remote role operating during U.S. business hours.
What is the employment type?
The role is offered on a full-time basis.
What experience is required for applicants?
Candidates must have at least two years of experience in sales, customer success, or account management.
What does the interview process involve?
The evaluation stages include an initial screening call, a Spark Hire video interview, a recruiter interview, a client interview, followed by an offer and onboarding.
What is the salary for this role?
The job posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.