Hybrid opportunity at
FreshworksAccount Manager, Mid-Market
Freshworks is hiring a Mid-Market Account Manager to oversee a portfolio of current mid-market clients, foster strong business relationships, and generate growth through upsells, cross-sells, and…
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About This Role
Freshworks is hiring a Mid-Market Account Manager to oversee a portfolio of current mid-market clients, foster strong business relationships, and generate growth through upsells, cross-sells, and renewals. This hybrid position requires working on-site three days a week from Tuesday through Thursday out of the Downtown Boston, Massachusetts office, and includes travel when necessary to deepen client connections. The person in this role will act as a strategic problem-solver, trusted advisor,…
Job Description
Freshworks is hiring a Mid-Market Account Manager to oversee a portfolio of current mid-market clients, foster strong business relationships, and generate growth through upsells, cross-sells, and renewals. This hybrid position requires working on-site three days a week from Tuesday through Thursday out of the Downtown Boston, Massachusetts office, and includes travel when necessary to deepen client connections. The person in this role will act as a strategic problem-solver, trusted advisor, and dealmaker, working collaboratively with internal teams such as Marketing, Product, and Customer Success to deliver a smooth client experience. Candidates should be comfortable managing pipelines, forecasting accurately, and meeting ambitious sales goals while guiding deals from discovery to close.
Responsibilities
- Manage a portfolio of mid-market accounts to generate revenue through renewals, upsells, and cross-sells
- Identify new use cases and expansion opportunities within existing customer organizations
- Engage with executive decision-makers to understand client priorities and provide solutions
- Lead entire sales cycles from discovery and business case creation to negotiation and closing
- Maintain an expansion pipeline, forecast accurately, and meet assigned sales quotas
- Collaborate with internal departments including Customer Success, Product, and Marketing
- Travel as required to build in-person client relationships
Requirements
- Minimum of five years of professional background in solution-based selling, account management, or SaaS sales
- Proven track record of meeting or surpassing revenue objectives
- Ability to work in a hybrid capacity from the Downtown Boston office three days a week from Tuesday to Thursday
Qualifications
- Prior experience working with customer experience, employee experience, CRM, or IT service management technology
Core Skills
Benefits
- Annual base salary between $100,000 and $140,000
- Eligibility for variable compensation
- Potential for bonuses or equity
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Mid-Market Account Manager role?
The annual base salary ranges from $100,000 to $140,000, and the position is also eligible for variable compensation, potential bonuses, or equity.
Is this position remote or on-site?
This is a hybrid position with expectations to work on-site three days a week from Tuesday through Thursday at the Downtown Boston, Massachusetts office.
What experience is required for this job?
Applicants must have at least five years of experience in account management, SaaS sales, or solution-based selling, along with a documented history of hitting or exceeding revenue targets.
Sample Interview Questions
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