Opportunity at
MotiveAccount Support Analyst
The Account Support Analyst in Order Management sits in Motive's Finance organization and serves as the main Order Management contact for account managers in the Mid-Market…
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About This Role
The Account Support Analyst in Order Management sits in Motive's Finance organization and serves as the main Order Management contact for account managers in the Mid-Market segment. The role connects the sales team with internal departments and keeps the quote-to-cash process flowing, from the first quote through final delivery and beyond. The analyst gives hands-on CPQ support, checks that quotes and orders match customer specifications, and works through technical errors.…
Job Description
The Account Support Analyst in Order Management sits in Motive's Finance organization and serves as the main Order Management contact for account managers in the Mid-Market segment. The role connects the sales team with internal departments and keeps the quote-to-cash process flowing, from the first quote through final delivery and beyond.
The analyst gives hands-on CPQ support, checks that quotes and orders match customer specifications, and works through technical errors. The role also helps with vendor-finance transactions, periodic account reviews, and transfers or mergers between accounts, and manages orders, open shipment questions and replacement requests, including creating replacement sales orders.
Coordination takes up much of the job. The analyst works with Finance, Fulfillment and Customer Support to keep orders on track, spots likely problems before they cause delays, and keeps customer and order records accurate in Salesforce and Zuora while following team procedures.
The position is full-time and on-site in Pakistan. The posting requires a degree in a business management discipline and prefers at least four years of customer-facing operations or support experience. It asks for a clear grasp of quote-to-cash, strong written and verbal communication, and careful work at high volume. No salary range is stated.
Responsibilities
- Run the full quote-to-cash flow and provide practical CPQ assistance to Account Managers
- Confirm that quotes and orders match customer specifications and troubleshoot errors through to completion
- Help with vendor-finance transactions, account reviews, and transfers or mergers between accounts
- Manage orders, open shipment questions and replacement requests, including replacement sales orders
- Serve as the first point of reference for Mid-Market account managers on order management issues
- Coordinate with Finance, Fulfillment and Customer Support to keep orders moving
- Find and fix potential issues in quote-to-cash before they cause delays
- Keep customer and order records accurate in Salesforce and Zuora and follow team procedures
Requirements
- A degree in a business-management discipline, ideally finance, economics, or supply chain
- A clear understanding of quote-to-cash and the customer delivery lifecycle
- Excellent verbal and written communication for working with internal teams, leaders and customers
- Meticulous, organized work at high volume with a focus on accuracy
- Root-cause problem-solving and practical, creative solutions
- Comfortable working quickly in a high-volume setting with several priorities at once
- Proficiency with CRM systems, plus Google Sheets and Zuora
- Proactive follow-up on customer lifecycle events
Qualifications
- At least 4 years of customer-facing operations or similar support experience
- Experience with Salesforce
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Account Support Analyst role located?
The role is based in Pakistan and is on-site.
Who does this role support?
Mid-Market Account Managers, as the main Order Management contact.
What experience is preferred?
Four or more years in customer-facing operations or comparable support work, plus a business-related degree.
Does the posting state a salary?
The posting does not include a salary or pay range.
Sample Interview Questions
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