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SEEKAssociate Business Analyst
SEEK is hiring an Associate Business Analyst for its quality and continuous improvement group, which sits inside APAC Customer Service. The posting does not specify a…
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About This Role
SEEK is hiring an Associate Business Analyst for its quality and continuous improvement group, which sits inside APAC Customer Service. The posting does not specify a city, and the role is full-time and on-site. The group works to raise service standards and lead process change, turning lessons from customer demand into action. The analyst bridges customer insight and business outcomes by collecting needs from colleagues across APAC Customer Service and…
Job Description
SEEK is hiring an Associate Business Analyst for its quality and continuous improvement group, which sits inside APAC Customer Service. The posting does not specify a city, and the role is full-time and on-site. The group works to raise service standards and lead process change, turning lessons from customer demand into action.
The analyst bridges customer insight and business outcomes by collecting needs from colleagues across APAC Customer Service and writing them up clearly. The work includes assessing how things work today to find gaps, helping build business cases backed by evidence, and recommending fixes that suit business and customer needs. The analyst maps and writes down processes against the APAC Service Design Principles, and takes part in user acceptance testing before changes go live.
The role also includes reporting. The analyst reviews service performance and demand data for trends and opportunities, and links quality audit findings to practical service changes. Findings are presented in a form suited to each audience. The analyst helps run workshops across several markets and time zones, and flags risks and blockers early.
Candidates need strong analytical and problem-solving skills, and experience in business analysis or process design, ideally in customer-facing service operations. Clear communication and stakeholder skills are required across cross-cultural teams, along with an APAC-first mindset and comfort with changing priorities. Exposure to Salesforce, Genesys PureCloud or Mitel would help, and tools like Miro, Jira and Power BI are useful.
Responsibilities
- Collect needs from colleagues across APAC Customer Service and write them up clearly
- Assess how things work today to spot gaps and places to improve
- Help build business cases backed by evidence and suggest fixes that fit business and customer needs
- Map and write up existing and new processes against the APAC Service Design Principles
- Join user acceptance testing so results are checked before anything launches
- Study service performance figures and demand signals for patterns and room to improve
- Turn what quality audits reveal into worthwhile changes to processes and service
- Help run workshops and needs-gathering sessions that span several markets and time zones
Requirements
- Analytical, problem-solving ability to read complicated data and turn findings into usable advice
- Experience in business analysis or process design, ideally in customer-facing service operations
- Clear written and verbal communication, adapted to different audiences
- Ability to build working relationships across cross-cultural teams
- Care for both customer and staff experience
- An APAC-first mindset and comfort with fast-changing priorities
Qualifications
- Exposure to Salesforce, Genesys PureCloud or Mitel service platforms would help
- Proficiency in Miro, familiarity with Jira and awareness of agile business analysis methods
- Familiarity with Power BI is desirable
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Which team does this role sit in?
It is part of the quality and continuous improvement group inside APAC Customer Service.
Is prior customer service experience required?
Experience in business analysis or process design is required, and a background in customer-facing service operations is ideal.
Are specific tools required?
No tools are strictly required. Familiarity with Salesforce, Genesys PureCloud and Mitel would help, and Power BI is desirable.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.