Opportunity at
ExperianAssociate- Consumer Services
This full-time, on-site role in Mumbai manages customer grievances at Experian. The associate investigates complaints, coordinates with operations, billing and technology teams, drafts responses to customers…
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About This Role
This full-time, on-site role in Mumbai manages customer grievances at Experian. The associate investigates complaints, coordinates with operations, billing and technology teams, drafts responses to customers and regulators, and tracks turnaround times to drive process improvements.
Job Description
This full-time, on-site role in Mumbai manages customer grievances at Experian. The associate investigates complaints, coordinates with operations, billing and technology teams, drafts responses to customers and regulators, and tracks turnaround times to drive process improvements.
Responsibilities
- Receive, investigate and resolve customer grievances within defined turnaround times.
- Coordinate with operations, billing, technology and sales teams to find root causes.
- Draft clear customer and regulatory responses, and support ombudsman and consumer forum queries.
- Track complaint ageing, resolution time and satisfaction, and prepare MIS reports.
Requirements
- 2-5 years of experience in customer support, grievance handling or complaint management.
- Knowledge of CRM and complaint management systems.
- Strong analytical and problem-solving skills, with proficiency in MS Excel and PowerPoint.
- Excellent verbal and written communication, and the ability to handle escalations.
Qualifications
- A bachelor's degree in business administration, commerce, management or a related field.
- Experience in telecom, banking, financial services, insurance or e-commerce is preferred.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The posting lists Mumbai and describes the role as on-site.
Is this a full-time job, and is salary listed?
This is a full-time position. The posting does not specify a salary.
What experience is required?
The posting asks for 2-5 years of experience in customer support, grievance handling or complaint management.
Sample Interview Questions
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