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ServiceNowAssociate Customer Success Manager - French
ServiceNow is seeking an Associate Customer Success Manager fluent in Canadian French to join its team. ServiceNow is a global technology enterprise providing an artificial intelligence…
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About This Role
ServiceNow is seeking an Associate Customer Success Manager fluent in Canadian French to join its team. ServiceNow is a global technology enterprise providing an artificial intelligence platform designed to connect people, processes, and systems for businesses worldwide. In this position, the professional manages a portfolio of moderate-complexity accounts, steering adoption and consumption outcomes while applying personal judgment alongside internal artificial intelligence tools. The role suits a candidate with a background…
Job Description
ServiceNow is seeking an Associate Customer Success Manager fluent in Canadian French to join its team. ServiceNow is a global technology enterprise providing an artificial intelligence platform designed to connect people, processes, and systems for businesses worldwide. In this position, the professional manages a portfolio of moderate-complexity accounts, steering adoption and consumption outcomes while applying personal judgment alongside internal artificial intelligence tools.
The role suits a candidate with a background in customer success, project management, business administration, consulting, or technical advisory who demonstrates strong artificial intelligence fluency. Responsibilities include running customer business reviews for managers and directors, diagnosing configuration blockers, tracking adoption metrics tied to client goals, and collaborating with renewal and sales teams. Candidates should note that the position entails a minimum requirement of two days in the office.
Responsibilities
- Manage consumption and adoption outcomes across a portfolio of moderate-complexity accounts matching mid-tier annual contract values.
- Utilize internal productivity agent stacks, recognize failure modes, and override recommendations when customer context demands it.
- Lead customer business reviews with directors and managers while explaining platform outcomes in commercial terms.
- Maintain standardized customer impact plans, track risks, and provide periodic progress reviews.
- Identify expansion opportunities during conversations and hand them off cleanly to sales.
- Partner with renewal account managers and account executives on renewal readiness, risk identification, and value gap resolution.
- Diagnose configuration or workflow adoption blockers and escalate complex technical issues with full context.
- Contribute deployment patterns to playbook development and provide structured feedback to artificial intelligence systems.
Requirements
- Proficiency in written and verbal Canadian French.
- Two to five years of relevant work experience in customer success, SaaS, consulting, project management, business administration, or technical advisory.
- Demonstrated professional capability with artificial intelligence tools and agents, including the ability to operate multiple agents and override actions when needed.
- Ability to explain artificial intelligence behaviors and confidence levels to non-technical stakeholders.
- Practitioner-level business acumen to translate client business context into best-practice roadmaps.
- Strong stakeholder management skills to lead structured conversations and challenge assumptions at the manager and director level.
Qualifications
- Prior experience or certifications with ServiceNow are strongly preferred.
- Familiarity with ServiceNow platform architecture, CMDB, Agentic AI concepts, and Workflow Data Fabric.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the language requirements for this role?
Fluency in written and verbal Canadian French is required.
What is the expected work location arrangement?
The posting notes that the role requires a minimum of two days in-office.
How much experience is required?
Candidates must have two to five years of related work experience in SaaS, customer success, consulting, technical advisory, business administration, or project management.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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