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ServiceNowStaff UX Researcher, Tx Workflow
ServiceNow seeks a Staff UX Researcher, Tx Workflow to join its team in Bengaluru for a full-time position. This role represents customer needs throughout the entire…
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About This Role
ServiceNow seeks a Staff UX Researcher, Tx Workflow to join its team in Bengaluru for a full-time position. This role represents customer needs throughout the entire product and design lifecycle, spanning from initial discovery to design validation and adoption across a product portfolio. The professional in this position will select and adapt research methods for specific project requirements, engage users to identify unique needs, and define user types, use cases,…
Job Description
ServiceNow seeks a Staff UX Researcher, Tx Workflow to join its team in Bengaluru for a full-time position. This role represents customer needs throughout the entire product and design lifecycle, spanning from initial discovery to design validation and adoption across a product portfolio.
The professional in this position will select and adapt research methods for specific project requirements, engage users to identify unique needs, and define user types, use cases, and UX opportunities. Collaboration is central to the role, working closely with Product Managers and Designers to guide product strategy and roadmaps while validating feature and design direction through participatory design, early concept testing, and usability evaluations.
Furthermore, the researcher will analyze qualitative studies and quantitative data to generate strategic and tactical insights accompanied by actionable recommendations, communicating findings through artifacts like user segments, persona frameworks, jobs-to-be-done, user journeys, and task analyses. The position also involves mentoring colleagues and advocating for the discipline internally.
Responsibilities
- Represent customer requirements across the product and design lifecycle from discovery to adoption
- Choose and adapt research methods for specific project goals
- Engage with customers to define user types, use cases, and UX opportunities
- Partner with Product Managers and Designers to influence product strategy and roadmaps
- Validate feature and design direction via participatory design and usability testing
- Analyze qualitative and quantitative data to produce strategic insights and actionable recommendations
- Communicate study findings through personas, jobs to be done, user journeys, and task analyses
- Provide mentorship to team members and champion the discipline across the organization
Requirements
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Extensive background in applying customer-centered research techniques to product definition and designs
- Expert knowledge in defining, planning, and executing research studies including objectives, timelines, and sample plans
- A portfolio demonstrating research that influenced insights or experiences, showing research goals, methodologies, processes, and data visualizations
Qualifications
- Experience developing probing questions that resonate with technical individuals and business-minded enterprise software end-users
- In-depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
- Experience creating and executing online surveys and qualitative research techniques
- Expert presentation skills to clarify technically complex topics for customers and stakeholders
- Ability to learn new technical concepts quickly
- Experience coaching and mentoring junior team members
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
The position is located in Bengaluru and is listed with an on-site remote status in the posting.
What is the employment type?
This is a full-time position.
What are the primary qualifications required?
Candidates must have experience integrating AI into work processes, extensive background in customer-centered research, expert knowledge in planning and executing research studies, and a portfolio showcasing their research impact.
What salary is offered for this role?
The salary is not stated in the job posting.
Sample Interview Questions
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