Remote opportunity at
ServiceNowTechnical Product Manager, Legal AI and Platforms
ServiceNow operates as an enterprise cloud platform provider that builds AI-powered business solutions to streamline workflows and reduce repetitive tasks. The organization is currently hiring a…
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About This Role
ServiceNow operates as an enterprise cloud platform provider that builds AI-powered business solutions to streamline workflows and reduce repetitive tasks. The organization is currently hiring a Technical Product Manager, Legal AI and Platforms to join the legal technology group inside the Global Business Services Experience division. In this position, the professional will direct a portfolio of AI initiatives and platform tools aimed at returning time to attorneys, streamlining intake processes,…
Job Description
ServiceNow operates as an enterprise cloud platform provider that builds AI-powered business solutions to streamline workflows and reduce repetitive tasks. The organization is currently hiring a Technical Product Manager, Legal AI and Platforms to join the legal technology group inside the Global Business Services Experience division. In this position, the professional will direct a portfolio of AI initiatives and platform tools aimed at returning time to attorneys, streamlining intake processes, and organizing legal data so AI systems can execute meaningful tasks.
This individual will take charge of multi-quarter roadmaps for Legal Service Delivery, Contract Management Pro, and related systems. Responsibilities include prototyping AI functionality, creating user stories and technical requirements, managing a product backlog, and measuring adoption rates and productivity gains. The role involves designing AI agents for contract redlining, advice recommendations, and request triage. Additionally, the practitioner will collaborate alongside internal legal teams, engineers, business process managers, and the broader ServiceNow Product organization to validate features and contribute insights to customer-facing releases.
The position is offered as a remote employment opportunity on a full-time schedule. Compensation includes a base salary range of USD 131,600 to 230,300 per year, accompanied by equity when applicable, variable or incentive compensation, health plans, a 401(k) plan with company matching, employee stock purchase plans, matching donations, flexible time away, and family leave programs.
Responsibilities
- Manage a multi-quarter roadmap for legal AI and platform initiatives encompassing Contract Management Pro, Legal Service Delivery, and connected systems
- Author epics, user stories, technical spikes, acceptance criteria, and solution approach documents for engineering teams
- Prioritize a product backlog and conduct discovery sessions with business and legal teams to translate workflow improvements into product requirements
- Design and deliver AI agents for legal functions such as request intake and triage, counsel recommendations, contract review, and redlining
- Build rapid prototypes to test artificial intelligence performance and gain stakeholder agreement prior to full development
- Establish evaluation criteria, test sets, and pass thresholds before deploying any AI feature to production
- Track and report value models including hours saved, request volume, and cycle time metrics to senior leadership on a monthly and quarterly basis
- Partner with the wider Product organization to co-develop, test, and validate enhancements for customer-facing platform releases
Requirements
- Minimum of 5 years of experience in technical product management, including ownership of a multi-quarter roadmap
- Demonstrated experience working with enterprise workflow platforms
- Demonstrated experience shipping generative or agentic AI features, encompassing LLM behavior, prompt design, and retrieval
- Experience defining evaluation frameworks for artificial intelligence applications, including output quality, task completion, groundedness, and human review
- Background working on agile teams and writing user stories and epics for engineering execution
- Clear executive communication skills for presenting portfolio status, value, and risk
Qualifications
- Familiarity with ServiceNow Legal Service Delivery or Contract Management Pro
- Experience handling legal, procurement, or contract workflows
- Hands-on practice utilizing Now Assist or ServiceNow AI Agents
- Exposure to other legal AI platforms or contract lifecycle management systems
- Experience collaborating directly with a product organization or acting as a design partner for a software product
- Familiarity with prototype-first or AI-native development methodologies
Core Skills
Benefits
- Base pay ranging from USD 131,600 to 230,300 per year
- Equity when applicable
- Variable or incentive compensation
- Health plans including flexible spending accounts
- 401(k) Plan with company match
- Employee Stock Purchase Plan (ESPP)
- Matching donations program
- Flexible time away plan
- Family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote work policy for this role?
The position is remote, operating within ServiceNow's distributed approach to work.
What is the salary range for this position?
The base pay ranges from USD 131,600 to 230,300 per year, with additional equity, incentive compensation, and benefits depending on eligibility and location.
What are the primary experience requirements?
Candidates must have at least 5 years of technical product management experience with a multi-quarter roadmap, experience with enterprise workflow platforms, and a background shipping generative or agentic AI features.
What benefits are included?
The company provides health plans with flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, a flexible time away plan, and family leave programs.
Sample Interview Questions
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