Opportunity at
GitLabAssociate Renewals Manager, SMB
GitLab is seeking an Associate Renewals Manager, SMB to join its recurring revenue team as an individual contributor. In this tactical position, the professional will operate…
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About This Role
GitLab is seeking an Associate Renewals Manager, SMB to join its recurring revenue team as an individual contributor. In this tactical position, the professional will operate under general direction from senior staff and a direct manager to execute scheduled contract renewals accurately and on time. The employer builds an intelligent orchestration platform for DevSecOps, trusted by numerous organizations and millions of registered users to accelerate software delivery securely. GitLab encourages…
Job Description
GitLab is seeking an Associate Renewals Manager, SMB to join its recurring revenue team as an individual contributor. In this tactical position, the professional will operate under general direction from senior staff and a direct manager to execute scheduled contract renewals accurately and on time.
The employer builds an intelligent orchestration platform for DevSecOps, trusted by numerous organizations and millions of registered users to accelerate software delivery securely. GitLab encourages all team members to incorporate AI into daily workflows as a productivity multiplier.
This role suits an organized professional with strong attention to detail who can manage multiple accounts simultaneously. The incumbent will handle routine contract renewals independently while being introduced to more complex scenarios like multi-year agreements. Daily duties involve consultative client conversations, tracking subscription schedules, preparing documentation, and surfacing expansion opportunities such as additional modules, tiers, or seats. The job holder will also collaborate closely with Sales, Customer Success, and Finance departments to resolve blockers and maintain forecasting accuracy.
Candidates should note that travel may be required for events such as team offsites, customer meetings, and training sessions.
Responsibilities
- Manage a designated portfolio of customer renewals and drive them to closure on schedule
- Engage clients in consultative discussions regarding product utilization and future goals
- Uncover expansion possibilities including new tiers, modules, or seats during customer interactions
- Draft and dispatch renewal paperwork, quotes, and order forms accurately and promptly
- Evaluate standard renewal factors such as pricing, contract terms, and usage patterns
- Escalate unusual situations or risks to a manager or senior team member
- Clarify renewal terms to internal stakeholders and clients to achieve alignment
- Partner with Finance, Sales, and Customer Success to clear blockers and promote expansion
- Keep CRM and renewal database records accurate for forecasting and reporting purposes
- Prioritize daily tasks based on guidance from senior personnel
Requirements
- Capable of executing basic renewal processes independently
- Familiarity with handling advanced scenarios including upsell-attached renewals or multi-year deals
- Strong organizational skills and attention to detail for managing multiple accounts
- Clear written and verbal communication abilities
- Capacity to adhere to established frameworks while correctly flagging exceptions
- Collaborative mindset with openness to feedback and coaching
Qualifications
- Developing understanding of GitLab's culture, values, and operating methods
- Awareness of remote work best practices
Core Skills
Benefits
- Flexible Paid Time Off
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
- Team Member Resource Groups
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Associate Renewals Manager, SMB role?
The base salary range for United States residents is $53,760 to $105,000 USD per year, and sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
What type of employment is this?
This is a full-time, individual-contributor role.
Is travel required for this position?
Yes, the role requires the ability to travel for events such as customer meetings, team offsites, and training sessions.
Sample Interview Questions
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