Opportunity at
MotiveBilling Specialist
The Billing Specialist helps keep Motive's quote-to-cash process accurate and moving. The role posts charges, creates and adjusts invoices, researches open billing items, reviews credits and…
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About This Role
The Billing Specialist helps keep Motive's quote-to-cash process accurate and moving. The role posts charges, creates and adjusts invoices, researches open billing items, reviews credits and refunds, and works billing support cases using set procedures and controls. The position is full-time and on-site in Pakistan. Daily work involves checking billing documents and account data, collecting missing details, and keeping records consistent across systems. The specialist clears routine invoice questions, payment…
Job Description
The Billing Specialist helps keep Motive's quote-to-cash process accurate and moving. The role posts charges, creates and adjusts invoices, researches open billing items, reviews credits and refunds, and works billing support cases using set procedures and controls. The position is full-time and on-site in Pakistan.
Daily work involves checking billing documents and account data, collecting missing details, and keeping records consistent across systems. The specialist clears routine invoice questions, payment problems and standard disputes, and sends unusual tax, refund, chargeback or policy matters up the chain. The role also supports month-end close and period cutoff tasks.
The specialist coordinates with colleagues who handle deal closing, customer success, accounts and orders, clearing billing blockers and keeping quotes and orders moving. The posting suits someone who follows procedure, handles competing deadlines and knows when an issue needs escalating.
The posting asks for at least one year in billing, accounts receivable, payments or finance operations, and solid skill in Excel and Google Sheets. It requires availability for U.S. business hours, Monday through Friday from 9:00 p.m. to 6:00 a.m. Pakistan time, plus occasional coverage around month-end and quarter closings. No salary range is stated.
Responsibilities
- Post charges, monitor account billing status and generate invoices
- Set up billing requests tailored to a customer, and check and approve credits and refunds under established procedures
- Check billing documents and account data for accuracy, and collect any missing information
- Investigate and close billing tickets, including invoice queries, payment troubles and routine disputes
- Pass unusual tax, refund, chargeback or policy questions to the right team
- Support month-end close and period cutoff work
- Follow billing SOPs and controls, keep electronic records current, and suggest process fixes
Requirements
- One or more years in billing, receivables, payments, finance operations or a closely related role
- Experience checking invoices, billing records, payments, credits or refunds at high volume
- Strong attention to detail and accuracy in data entry and documentation
- Ability to follow procedures, manage competing priorities and escalate exceptions
- Clear communication with finance, operations and other teams that handle deals and orders
- Proficient with Excel and Google Sheets, and at ease with cloud business applications and ERP platforms
- Availability for U.S. business hours, Monday to Friday, 9:00 p.m. to 6:00 a.m. Pakistan time
Qualifications
- SaaS or quote-to-cash experience
- Experience with Zuora or Salesforce
- Undergraduate study in accounting, finance or business is a plus, as are related fields
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Billing Specialist role located?
The role is based in Pakistan and is on-site.
What hours does the role require?
Availability for U.S. business hours (Monday to Friday, 9:00 p.m. to 6:00 a.m. Pakistan time), plus occasional coverage around month-end and quarter closings.
What experience is required?
At least 1 year in billing, accounts receivable, payments or finance operations.
Does the posting state a salary?
The posting does not include a salary or pay range.
Sample Interview Questions
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