Opportunity at
MotiveBusiness Operations Manager
The Business Operations Manager works in a cross-functional group that shapes Motive's go-to-market strategy, raises go-to-market efficiency and checks that growth targets are being met. The…
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About This Role
The Business Operations Manager works in a cross-functional group that shapes Motive's go-to-market strategy, raises go-to-market efficiency and checks that growth targets are being met. The group spans Sales, Marketing and Customer Success. Recent projects have included reworking the structure of the sales force, trying new sales and marketing approaches, and finding ways to apply AI to operations. The manager builds go-to-market strategies from market trends, customer segments and the…
Job Description
The Business Operations Manager works in a cross-functional group that shapes Motive's go-to-market strategy, raises go-to-market efficiency and checks that growth targets are being met. The group spans Sales, Marketing and Customer Success. Recent projects have included reworking the structure of the sales force, trying new sales and marketing approaches, and finding ways to apply AI to operations.
The manager builds go-to-market strategies from market trends, customer segments and the competitive landscape, and works with senior leaders to choose high-growth opportunities. The role leads cross-functional initiatives that link groups together and keep execution on course, and it builds analytical models and dashboards that show how go-to-market and product activity is performing.
The job suits someone who is at ease with ambiguity, communicates well with executives and keeps asking how processes could work better. The manager designs workflow improvements, uses AI tools to speed up daily work, and turns data into recommendations that improve commercial results.
The position is full-time and on-site in the United States. It calls for at least six years in consulting, banking, PE or strategy-and-operations roles, with in-house SaaS time as well, plus a recent bachelor's degree. No salary range is stated.
Responsibilities
- Build go-to-market strategies from market trends, customer segmentation and the competitive landscape
- Work with senior leaders to rank high-growth opportunities and carry out the strategy
- Drive initiatives that span several departments and link them together
- Create analytical models and dashboards that track how the go-to-market motion and product are doing
- Spot trends, opportunities and risks in the data and turn them into recommendations
- Find process inefficiencies and design fixes that improve workflows and productivity
- Use AI tools to raise the effectiveness and reach of commercial operations
Requirements
- Six or more years in consulting, banking, PE, or strategy and ops work, plus internal SaaS company experience
- Recent experience at a fast-growing SaaS company
- A recent bachelor's degree
- Advanced communication, presentation and organizational skills
- Executive presence and comfort speaking with the C-suite
- Expert skill with Google Sheets and Excel, including building data models
- Proficiency with AI tools and a habit of using them daily
- Strong leadership and experience managing cross-functional projects
- Comfort operating amid uncertainty, rapid change and tight deadlines
Qualifications
- An MBA
- SQL proficiency
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role located?
The role is based in the United States and is on-site.
What experience is required?
At least 6 years of relevant strategy, operations or consulting experience, with in-house SaaS experience and a recent bachelor's degree.
Does the posting state a salary?
The posting does not include a salary or pay range.
What does the group work on?
Go-to-market strategy and efficiency, including sales force structure, new sales and marketing approaches, and the use of AI in operations.
Sample Interview Questions
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